Digital Workplace - Senior Operations Manager-Technology

Exl; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading business consulting firm is seeking a Senior Operations Manager in Stellenbosch, South Africa. The role requires managing IT service delivery, engaging with clients, and ensuring compliance and information security standards. The ideal candidate will lead operational reviews, drive service improvements, and effectively communicate with internal teams. This full-time position is suitable for mid-senior level professionals looking to make a significant impact in a dynamic environment.

Qualifications

• Experience in IT Service Management and Delivery.
• Strong understanding of compliance and information security.
• Ability to engage effectively with clients and internal teams.

Responsibilities

• Lead Operational Reviews on SLA adherence with stakeholders.
• Identify and implement service improvement initiatives.
• Work with Internal Audit Teams to meet compliance requirements.
• Engage and communicate delivery expectations with clients.

Job description

Digital Workplace - Senior Operations Manager-Technology

EXL Cape Town, Western Cape, South Africa

Overview

Digital Workplace - Senior Operations Manager-Technology role at EXL in Cape Town, Western Cape, South Africa.

Responsibilities

• IT Service Management and Delivery – Lead Operational Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.
• Participate in ongoing Service Operations Reviews and new business growth calls with client/internal stakeholders.
• Business Value Creation – Identify, implement and review service improvement initiatives; drive productivity improvements as per plan and control operation costs.
• Driving Effectiveness of Compliance & Information Security as part of Operations of client processes; work with Internal Audit Teams to meet compliance requirements.
• Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to Internal Teams.
• Major Incidents Database – Capture all Client processes downtimes / application issues & major downtimes for future use.

Senior Level

Mid-Senior level

Employment

Full-time

Job Function

Management and Manufacturing

Industries

Business Consulting and Services