Digital Sales and Services Representative

Sandvik Group; Kempton Park; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A global leader in mining solutions is seeking a Digital Sales and Services Representative to drive lead generation and sales growth primarily for OEM agnostic Newtrax Collision Prevention System. The role requires strong customer relationship management skills and knowledge of the mining industry. Ideal candidates will have a Bachelor's degree in Engineering or Business and at least 5 years of experience in mining operations. Join a dynamic team and contribute to innovative automation solutions.

Benefits

Equal opportunity employer

Career development opportunities

Inclusive and diverse work environment

Qualifications

• Minimum 5 years of experience in mining operations.
• Proven successful sales experience.
• Ability to develop and execute sales strategies.

Responsibilities

• Drive lead generation and sales growth.
• Develop automation sales strategies and engagement plans.
• Manage customer relationships and support account management.

Skills

Sales and Business Development

Customer Relationship Management

Digital Tools

Technical Understanding

Mining Knowledge

Education

Bachelor's degree in Engineering or Business

Matric Certificate/Grade 12

Tools

CRM Software

Sales Forecasting Tools

Job description

Digital Sales and Services Representative - P3

Sandvik Mining is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List.

The Role:

The Digital Sales and Services Representative mainly focusing for OEM agnostic Newtrax Collision Prevention System and UFR automation offerings, is responsible for driving lead generation, sales growth, business development activities and customer relationship management for managed accounts and targeting white spots.

DSSR will by leveraging digital tools, platforms, and strategies to identify, engage, and convert prospects into customers. This role focuses on expanding the current customer base but will be also supporting AutoMine sales to existing Sandvik customers as required and will provide support for the account management structure for Newtrax and UFR offerings. The Digital Sales Representative is a self-sufficient individual and can initiate leads through cold calling and various minging related events. DSSR can navigate a corporate matrix organization, keeping various stakeholders informed about customer engagement. Strong use of digital tools like CRM is essential to create visibility on opportunity funnel development.

The Digital Sales and Services Representative will work with a complex technological and digital portfolio to find the right solutions for customers, ensuring easy entry with opportunities to expand later.

Key Performance Areas:

Key Performance Areas

Safety and Environment

• Ensure that all reasonable steps are taken to ensure all employees are provided with a safe and healthy working environment.

Sales and Business Growth and Development

• Develop and execute automation sales strategies, win plans and business models
• Develop and oversee healthy Sales pipeline for the defined digital offering
• Identify potential customers and develop engagement plan
• Screen and categorize customer interactions
• Build and manage customer relationships
• Identify and propose new offerings
• Analyse pricing and pricing models and make recommendations
• Collaborate with Sandvik's local and global sales and factory teams
• Work closely together with Sales Areas on forecasting, and marketing activities and making sure that associated tools and systems are kept up to date
• Contribute to business development plan together with internal stakeholders and drive the execution in a matrix organization
• Keep fact based, up to date understanding of the market share development
• Deliver the business results according set targets
• Provide technical and value sales expertise to maximize business potential both in short and long term
• Support in coordinating business development and marketing activities in the Sales Areas (e.g. product launches, customer forums, expos etc.)
• Keeping effectively up to date with customer needs and concerns
• Support pricing process and discount management
• Ensure that QAR, CAR approval process is followed, and business cases are created for the opportunities
• Work with marketing team to plan and execute marketing activities
• Ensuring trustworthy and effective relationships through motivating leadership both internal and external
• Develop systematic way of working and ensure processes are followed with sales areas
• Monitor, collect and report competitor information
• Ensure for trials, rentals etc. applicable process is followed including contract and KPI’s
• Support and provide input to demand planning process.

People Management and Leadership

• Ability to build trust quickly both internally and externally, “good with customers” & “team player”
• Collaborate and develop trusted relationships with all key stakeholders in Sales Area and backline with skills to navigate in matrix organisation
• Sense of urgency and ability to prioritise.
• Order Intake
• Invoicing
• Forecast accuracy

Customer Service

• Good understanding of market and customer needs and trends
• Customer satisfaction on value, performance and reliability
• Feedback / issue / resolution
• Visit customers and develop direct customer relationships

Your Profile

• Matric Certificate/Grade 12/Engineering or Technical qualification
• A technical background with a bachelor’s degree in engineering (and/or studies related to business) with business experience. Or a bachelor’s degree in business (or similar) degree with technical background or experience.
• Proven successful sales experience or a keen willingness to learn value-sales techniques
• Sales and Business development knowledge and the experience of bringing new technically advanced solutions to market.
• Knowledge of and experience with any Sandvik’s product range would be beneficial.
• Well-developed understanding of the mining industry and associated equipment would be essential.
• An in-depth understanding of customer business processes, with at least 5 years’ active involvement with mining operations.
• Understanding and experience in deploying mining automation and digital systems

Please note that, should you not receive any response from us within 14 days, your application has been unsuccessful. We, however, thank you for your interest in our company.

Sandvik is an equal opportunity employer, striving for practices and programs that are bias free and in which employees are treated fairly to ensure fair opportunity with the best outcome for every individual securing no discrimination on grounds including but not limited to, age, gender, gender expression, race, ethnicity, language, religion, sexual orientation, or disability. To ensure an inclusive, equitable and diverse work environment where people can develop and perform well, our focus areas are: great leadership, lifelong learning & development, career opportunities & open job market and safe & fair work environment.