Digital Health Information Specialist

Bebeepacs; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A healthcare technology company in Johannesburg seeks an IT PACS Administrator to manage administrative duties of IT PACS. This role involves supporting end users, doctors, and patients with technical issues, responding via phone and email, and handling Helpdesk tickets. Qualifications include a Bachelor's in Computer Science, A+ and N+ certifications, along with familiarity in PACS systems and medical imaging workflows. Join us to ensure smooth operations in a fast-paced environment.

Qualifications

• Bachelor's degree in Computer Science or a related field.
• A+ and N+ certification required.
• PACS Administrator Certificate is advantageous.

Responsibilities

• Manage and oversee administrative duties of IT PACS.
• Respond to end users, doctors, and patients seeking technical assistance.
• Handle IT Helpdesk tickets and escalate issues as needed.
• Deliver digital reports and provide timely support.
• Configure computers according to organizational standards.
• Resolve basic networking issues to ensure system performance.

Skills

Experience in similar role

Understanding of PACS / HIS / RIS Concepts

Familiarity with Medical Imaging workflow

Knowledge of DICOM

Knowledge of HL7

Knowledge of IHE Basics

Understanding of Clinical Basics

Basic Human Anatomy

Tech-savvy with latest devices

Education

Bachelor's degree in Computer Science or a related field

A+ certification

N+ certification

PACS Administrator Certificate

Job description

IT PACS Administrator

The primary role of this position is to manage and oversee the administrative duties of IT PACS.

As a first point of contact for end users, doctors, and patients seeking technical assistance and medical information, it is essential to respond promptly and effectively via phone, the Helpdesk, or email.

Efficiently handle IT Helpdesk tickets and elevate issues when necessary.

Deliver digital reports and provide timely support to end users.

Configure computers in accordance with organizational standards.

Direct unresolved issues to the next level of support personnel.

Ensure smooth system performance by resolving basic networking issues.

Requirements

• Bachelor's degree in Computer Science or a related field.
• Hold A+ and N+ certification.
• PACS Administrator Certificate is advantageous.

Key Skills

• 2-3 years of experience in a similar role.
• Strong understanding of PACS / HIS / RIS Concepts and terminology.
• Familiarity with Medical Imaging workflow.
• Knowledge of DICOM, HL7, and IHE Basics.
• Clinical Basics and Terminology.
• Basic Human Anatomy.
• Positioning and Orientation used in digital imaging.
• Modality imaging characteristics.
• Image Quality and QA / QC.
• Tech‑savvy with the latest devices and technologies.