Digital Group Account Director

Ogilvy South Africa; Cape Town; Hybrid; ZAR 500 000 - 600 000; Full time

Job summary

A leading digital marketing agency in Cape Town is seeking an experienced Group Account Director to lead client projects and manage financial operations. The ideal candidate will have over 8 years of experience in digital account management and a proven record of growing client relationships. This position offers full-time employment with an attractive benefits package, including hybrid work arrangements. Join a team focused on innovative solutions for a diverse client portfolio.

Benefits

Attractive package and benefits

Continuous training

Career conversations and growth opportunities

Qualifications

• Min 8 years experience in an account servicing role within a digital environment.
• A minimum of 3 years managing and leading a team.
• Understanding of digital landscape touch-points.

Responsibilities

• Lead client projects and ensure a constructive operating environment.
• Manage account operations, finances, and strategy.
• Maximise account billings and seek additional income opportunities.
• Build strong relationships with clients and understand their business.
• Coordinate resources for project service and execution.

Skills

Digital account management

Client relationship building

Project management

SEO knowledge

Job description

Overview

Ogilvy One is the Digital arm of Ogilvy South Africa.

We are focused on creating impactful relationships by design between our clients and their customers. We help companies drive sustainable growth and customer value through an unmatched understanding of brand and human behaviour while harnessing the power of innovation, design, data, and technology.

We are looking for a:

Group Account Director

We are looking for an experienced Group Account Director with a strong digital background to nurture and develop some of the most loved and established national and international brands.

Role Overview

• Under the supervision of the Managing partner and Business Director, you will lead both your own clients projects ensuring a constructive and creative operating environment.
• Ultimately responsible for the smooth and efficient running of the account - operationally, creatively, financially and strategically – and are answerable on these points to the clients, Managing partner and Business Director.
• Responsible for maximising the accounts billings and/or income and for seeking out additional income opportunities.
• Contributes to the good financial management of the business, improving profitability wherever possible,
• Regularly seek out ways to add value to the client/agency relationship (e.g. finding solutions to business problems through research and brand knowledge, understanding Experience credentials and the ability to upsell work).
• You build strong and enduring relationships with clients. You also have a deep understanding of the clients business and of the key broader factors and trends shaping their markets and categories. Leveraging these insights and knowledge to grow our assignments and revenue, while regularly seeking out ways to add value to the client/agency relationship.
• Have a deep understanding of the financial forecast/overview of your clients. As the senior point of contact for the agency's customers, you also co-ordinate the resources needed to service projects, build strategic operational plans and balance the expectations of clients with the execution of strategy, creative, website design and development, SEO and data & analytics.
• Strong grasp on financial admin, ensuring accuracy on revenue forecasting and recognition, recons, invoicing. Constantly tracking scopes, SLAs and quotes, with the right stakeholder approvals to be done on deadline.
• Effectively manages and coaches the more junior members of the Account Management team (AMs, AEs,) sensitively, positively, and pro-actively.
• Delegate effectively and appropriately – upwards to the agency management as well as downwards to your reports and other departments.
• Build the respect, loyal commitment, and performance of your team members.

Important Characteristics

To be successful in the role, the follow characteristic is required:

• Comfortable in growing senior client relationships and business.
• Self-motivated with a high energy level, and an enthusiastic team-player.
• Flexible and open to work in an agile and fast paced environment.
• Strategically inclined to make key decisions within the digital context.
• Self-reliant and accountable – you should be able to take strategic control of all accounts within your portfolio.
• Understanding of SEO, website design & development, Cramond data and analytics advantageous.
• Skilful project management.

Skills and Requirements

The ideal candidate would have the following software experience:

• Min 8 years experience in an account servicing role within a digital environment.
• A minimum of 3 years managing and leading a team.
• An understanding of all touch-points within the digital landscape.
• Comfortable in growing senior client relationships and business.

Offer

• Fulltime employment.
• Local and Global client portfolio.
• Attractive package and benefits.
• Continuous training.
• Career conversations and growth opportunities.
• Hybrid Work 3:2.