Digital Banking Service Consultant

Nedbank Private Wealth; Pretoria; On-site; ZAR 150 000 - 200 000; Full time

Job summary

A leading financial institution seeks a Client Service Representative to enhance client interaction, focusing on cash transactions and educating clients on self-service digital solutions. The role requires a diploma and 1-2 years of relevant experience. The ideal candidate will be technology-savvy and possess strong problem-solving skills. This full-time role is based in Pretoria, offering opportunities to build lasting relationships with clients while ensuring compliance with industry standards.

Qualifications

• 1 - 2 years of retail or banking client service experience.
• Technology savvy with first line problem resolution experience.

Responsibilities

• Educate clients on self-service digital solutions.
• Assist clients with downloads and account management.
• Process cash transactions and maintain devices.

Skills

Customer service principles

Problem solving skills

Relationship management

Building Customer Loyalty

Adaptability

Education

Diploma

Higher Certificate in Banking Services - NQF5

Job description

A leading financial institution seeks a Client Service Representative to enhance client interaction, focusing on cash transactions and educating clients on self-service digital solutions. The role requires a diploma and 1-2 years of relevant experience. The ideal candidate will be technology-savvy and possess strong problem-solving skills. This full-time role is based in Pretoria, offering opportunities to build lasting relationships with clients while ensuring compliance with industry standards.