Digital Banking & Client Service Consultant

nedbank; Soweto; On-site; ZAR 200 000 - 250 000; Full time

Job summary

A leading bank in South Africa seeks a dedicated 80 Hour Service Consultant in Soweto. The role involves educating clients about digital services, handling cash transactions, and addressing client needs. Candidates must have experience in customer service and qualifications in banking services. This position offers opportunities to build long-term client relationships while ensuring compliance with the bank's policies and procedures. Join a dynamic team and contribute to excellence in client service.

Qualifications

• 2 - 3 years customer facing experience, preferably in a Retail branch.
• 1 - 2 years Client Service and Cash experience.
• Must have clear ITC and Criminal Record.

Responsibilities

• Educate clients on digital and self-service implementations.
• Assist clients with cash transactions and self-service devices.
• Maintain strong relationships with clients.

Skills

Customer service principles

Product Knowledge

Relationship management

Stress Tolerance

Education

Matric / Grade 12 / National Senior Certificate

Banking Services - Higher Certificate in Banking Services (NQF5)

Job description

A leading bank in South Africa seeks a dedicated 80 Hour Service Consultant in Soweto. The role involves educating clients about digital services, handling cash transactions, and addressing client needs. Candidates must have experience in customer service and qualifications in banking services. This position offers opportunities to build long-term client relationships while ensuring compliance with the bank's policies and procedures. Join a dynamic team and contribute to excellence in client service.