Desktop Support Technician

Tower Group; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading firm in automotive components is seeking a Desktop Support Technician in Durban. This role involves diagnosing and troubleshooting network/desktop issues, managing IT asset registers, and ensuring compliance with IT security protocols. The ideal candidate possesses a relevant FET Certificate and at least 3 years of experience in desktop support, with competencies in networking and various operating systems including Windows 10. Shift work and standby duties may be required.

Qualifications

• At least 3 years relevant work experience in desktop support.
• Ability to work shifts, overtime, and stand-by as required.
• Basic knowledge of PLC is an advantage.

Responsibilities

• Diagnose and troubleshoot network and desktop problems.
• Perform daily and weekly backups and updates.
• Manage asset register for various IT devices.
• Install and configure OS, drivers, and applications.
• Assemble/build PCs and replace components.
• Support network and stand-alone printers.

Skills

Networking experience

Experience in Operating Systems from Windows 10 to current

Experience in M365

CompTIA A+

CompTIA N+

Active Directory

Education

FET Certificate: PC Support or Engineering

Microsoft Certified Desktop Support Technician (MCDST)

CompTIA Security+

Job description

Our client a leader in the automotive components industry is seeking a Desktop Support Technician to join their tema based in Durban

MINIMUM REQUIREMENTS

• FET Certificate : PC Support or FET Certificate : PC Engineering or FET Certificate : IT : Technical Support or NC : IT : Systems
• Support (PC Engineering) - (Candidate must have at least one of these qualifications with NQF level between 4-6).
• At least 3 years relevant work experience, in addition as part of the process a practical I.T competency test will be conducted.
• IT specific requirements : Networking experience, experience in Operating Systems (OS) from Windows 10 to current, experience in M365, Comptia
• A+, Comptia N+, experience in Active Directory.
• Microsoft Certified Desktop Support Technician (MCDST) certification is an advantage.
• CompTIA Security+ is an advantage.
• Basic Knowledge of PLC is an advantage.
• Ability to work shifts, overtime, and stand-by as and when required.

MAIN JOB FUNCTIONS

• Diagnose and troubleshoot network and desktop (and related IT devices) problems.
• Perform daily and weekly backups and updates.
• Create and manage asset register for various IT devices.
• Installation and configuration of OS, drivers, and applications.
• Assemble / build PCs and / or replace PC components.
• Management and setup of VC meeting equipment.
• End user account setup and configuration.
• Visualisation of Helpdesk and Network incidents.
• Support Plant IT requirements.
• Finance accounting software support.
• Perform preventive IT maintenance and security activities.
• Support network and stand-alone printers.
• Ensure all IT related operations run smoothly.
• Create reports for IT Department.
• Ensure compliance with company IT security rules.
• Perform ad hoc activities as and when required.