Desktop Support IT Technician

Sabenza IT & Recruitment; Pretoria; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A local IT services provider is seeking an experienced Desktop Support IT Technician in Pretoria. You will be responsible for diagnosing and resolving technical issues, maintaining computer hardware, and providing support to end users. Ideal candidates should have 3-4 years of experience in IT support, particularly with Windows 10/11, Office 365, and networking concepts. Strong communication skills and ability to work independently are essential.

Qualifications

• 3-4 years of experience in a desktop or IT support role.
• Strong knowledge of Windows 10/11, Office 365, and Active Directory.
• Experience with basic networking concepts (TCP/IP, DNS, DHCP).
• Familiarity with IT ticketing systems (e.g., Freshservice, Zendesk, ServiceNow).
• Understanding of hardware troubleshooting for desktops, laptops, and peripherals.
• Good communication and interpersonal skills.
• Ability to work independently and manage time effectively.

Responsibilities

• Diagnose and resolve technical issues across hardware, software, and networking environments.
• Maintain and troubleshoot computer hardware and peripherals.
• Support end users in person and remotely to ensure smooth IT operations.

Skills

Desktop Support

Technical Issue Diagnosis

User Support

Windows 10/11 knowledge

Office 365 knowledge

Networking Concepts

IT Ticketing Systems familiarity

Job description

Overview

We are looking for an experienced and reliable Desktop Support IT Technician to join our IT team. The ideal candidate will have 3-4 years of hands-on experience providing desktop and end-user support across hardware, software, and networking environments. You will play a key role in ensuring smooth IT operations by diagnosing and resolving technical issues, maintaining equipment, and supporting users both in person and remotely.

Responsibilities

• Diagnose and resolve technical issues across hardware, software, and networking environments.
• Maintain and troubleshoot computer hardware and peripherals.
• Support end users in person and remotely to ensure smooth IT operations.

Requirements

• 3-4 years of experience in a desktop or IT support role.
• Strong knowledge of Windows 10/11, Office 365, and Active Directory.
• Experience with basic networking concepts (TCP/IP, DNS, DHCP).
• Familiarity with IT ticketing systems (e.g., Freshservice, Zendesk, ServiceNow).
• Understanding of hardware troubleshooting for desktops, laptops, and peripherals.
• Good communication and interpersonal skills.
• Ability to work independently and manage time effectively.

Key Skills

• Change Management
• API
• ABAP
• Facility Management
• Games
• Claims

Employment Details

• Employment Type: Full Time
• Experience: years
• Vacancy: 1