Dental Practice Receptionist

Remote Choice; Wes-Kaap; On-site; ZAR 167 000 - 252 000; Full time

Job summary

A leading service provider in South Africa is looking for a Receptionist to represent the organisation at the front desk. The role involves answering calls, managing appointments, greeting clients, and providing excellent customer service. The ideal candidate should possess strong communication skills, attention to detail, and the ability to work well with others in a busy environment. This position contributes to maintaining a welcoming atmosphere and ensuring efficient operations.

Qualifications

• Strong interpersonal skills and the ability to work collaboratively with internal staff and external contacts.
• Experience in a customer-facing role is preferred.
• Ability to manage multiple tasks while maintaining a positive attitude.

Responsibilities

• Answer incoming calls promptly and professionally.
• Manage and maintain an accurate appointment and diary system.
• Greet visitors and clients in a friendly, professional manner.
• Respond to general enquiries via phone, email, or website channels.

Skills

Excellent communication skills

Customer service orientation

Attention to detail

Time management

Job description

Position Summary

The Receptionist plays a vital role in representing the organisation and supporting the day-to-day running of the front desk. This position involves interacting with clients, visitors, and team members, ensuring a welcoming and efficient environment. The Receptionist must work collaboratively with internal staff and external contacts to maintain high levels of customer service and operational effectiveness.

Key Responsibilities

• Answer incoming calls promptly and professionally (ideally within 3 rings)
• Manage and maintain an accurate appointment and diary system
• Book, confirm, and reschedule appointments as needed
• Greet visitors and clients in a friendly, professional manner
• Maintain and update client or visitor records accurately
• Respond to general enquiries via phone, email, or website channels
• Assist with general administrative tasks to support day-to-day operations
• Carry out basic data entry, filing, and record keeping
• Distribute information and messages to the relevant teams or individuals
• Support internal communication between teams and departments
• Participate in audits or compliance checks when requested
• Undertake training and development to enhance skills and performance

Customer Service

• Handle all customer interactions courteously and helpfully
• Listen carefully to customer queries or concerns and provide appropriate responses
• Maintain confidentiality and professionalism at all times
• Take responsibility for following up on enquiries or resolving issues
• Register new clients in accordance with company procedures
• Anticipate customer needs and respond promptly
• Provide clear, helpful information in a way that is easy to understand
• Arrange alternative appointment times when needed

Teamwork & Communication

• Actively support colleagues and contribute to a positive working environment
• Share relevant information and collaborate with others to solve problems
• Communicate clearly and effectively with clients and team members
• Present ideas and information in an organised, easy-to-follow manner
• Be proactive and take initiative in day-to-day tasks

Personal Development

• Continuously look for ways to improve processes and service delivery
• Seek feedback and reflect on performance to support growth
• Set personal goals and development plans with your line manager
• Embrace opportunities for training and skill enhancement

Key Behaviours

• Work independently and manage time effectively
• Pay close attention to detail and follow through on tasks
• Take ownership of problems and find practical solutions
• Remain calm and approachable in busy or challenging situations
• Be adaptable and open to new methods or ideas
• Demonstrate a helpful, can-do attitude and a willingness to go the extra mile