Dealership Workshop Foreman

The Talent Room; George; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency located in Western Cape, South Africa, is seeking a qualified Technician to lead and support service operations. You will be responsible for recruiting and managing service technicians, ensuring compliance with regulations and quality standards. The ideal candidate will have a valid Driver's License, be a qualified Technician, and have experience in workshop management. Excellent communication and problem-solving skills are essential for this role, along with the ability to work under pressure.

Qualifications

• Minimum 1 year of workshop foreman experience.

Responsibilities

• Recruit, hire, and motivate qualified service technicians.
• Assist technicians in developing their skills.
• Ensure compliance with all regulations affecting service operations.
• Understand and ensure compliance with manufacturer warranty and policy procedures.
• Assign tasks to technicians in an equal and fair manner.
• Provide technical support when necessary.
• Ensure repairs are charged out correctly.
• Maintain high-quality service repairs and minimize comebacks.
• Conduct regular performance reviews.
• Road test vehicles to quality-check work performed.
• Establish and maintain customer follow-up programs.
• Handle customer complaints within 24 hours.
• Manage department performance using various tools.

Skills

Sound communication skills in English

Interpersonal competence

Professional expertise in vehicle service and repair maintenance

Problem-solving and motor vehicle fault-finding skills

Planning and organising

Supervising and leading

Delivering results and meeting customer expectations

Following instructions and processes

Coping with pressure and setbacks

Team player

Decision-making and action-oriented

Adaptability

Education

Qualified Technician

Valid Driver's Licence

Grade 12 / Matric

Job description

Key Responsibilities

• Recruit, hire, and motivate qualified service technicians.
• Assist technicians in developing their skills.
• Ensure compliance with all regulations affecting service operations, such as hazardous waste disposal and OHSA Right-to-Know.
• Understand and ensure compliance with manufacturer warranty and policy procedures.
• Assign tasks to technicians in an equal and fair manner.
• Provide technical support when necessary.
• Ensure repairs are charged out correctly.
• Maintain high-quality service repairs and minimize comebacks.
• Conduct regular performance reviews.
• Road test vehicles to quality-check work performed.
• Establish and maintain customer follow-up programs.
• Handle customer complaints within 24 hours.
• Manage department performance using various tools.

Skills and Personal Attributes

• Sound communication skills in English.
• Interpersonal competence.
• Professional expertise in vehicle service and repair maintenance.
• Problem-solving and motor vehicle fault-finding skills.
• Planning and organising.
• Supervising and leading.
• Delivering results and meeting customer expectations.
• Following instructions and processes.
• Coping with pressure and setbacks.
• A team player.
• Decision-making and action-oriented.
• Adaptability.

Qualifications and Experience

• Qualified Technician.
• Valid Driver's Licence.
• Grade 12 / Matric.
• Minimum 1 year of workshop foreman experience.

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