Deal Desk Analyst

Meltwater Group; Cape Town; Hybrid; ZAR 500 000 - 700 000; Full time

Job summary

A leading technology company is seeking a Deal Desk Specialist in Cape Town to manage high-value B2B SaaS deals. This role involves supporting sales teams by structuring and approving deals, ensuring compliance through diligent deal reviews, and facilitating contract negotiations. The ideal candidate has a bachelor’s degree, 2+ years of relevant experience, and proficiency in Salesforce. The company offers a flexible work environment and various benefits to support employee well-being.

Benefits

Flexible paid time off

Healthcare coverage

Mental wellness subscription

Energetic work environment

Family leave program

Professional development opportunities

Qualifications

• 2+ years of experience in Deal Desk, Sales Operations, or related function.
• Experience supporting contract review and deal negotiations.
• Fluency in English required.

Responsibilities

• Partner closely with teams to support deal structuring and pricing.
• Review contract terms and operational requirements.
• Manage deal approval workflows and ensure policy adherence.

Skills

Analytical mindset

Communication skills

Proficiency with Salesforce

Detail-oriented

Education

Bachelor’s degree in Business Administration, Finance, Economics, or related field

Tools

Salesforce

CPQ

NetSuite

Jira

Job description

We’re actively seeking a Deal Desk Specialist to join our global Deal Desk team and play a key role in enabling Meltwater’s commercial organization to structure, approve, and close high-value B2B SaaS deals efficiently and compliantly. In this role, you’ll report to the Senior Manager, Deal Desk and act as a strategic partner to Sales, Sales Leadership, Finance, Legal, and Revenue Operations. You’ll support deal reviews end-to-end, from pricing and commercial terms through contract structure and order-to-cash readiness, helping ensure consistency, data integrity, and adherence to Meltwater’s business rules.

Beyond the role itself, we’re committed to fostering a culture where people feel empowered to bring their full selves to work while continuously growing their skills. You’ll be surrounded by collaborative, high-caliber teammates who value curiosity, ownership, and thoughtful problem-solving. Successes are celebrated, challenges are treated as learning opportunities, and you’ll have room to develop both professionally and personally.

What You’ll Do

• Deal Desk & Commercial Support — Partner closely with Commercial teams to support deal structuring, pricing, and commercial strategy throughout the sales and renewal cycle.
• Review deal economics, contract terms, billing structures, and operational requirements to ensure deals are scalable, compliant, and executable.
• Support contract negotiations by reviewing commercial terms, identifying risks, and coordinating with Legal, Accounting, Tax and Product teams as needed.
• Manage and support deal approval workflows, ensuring accuracy, completeness, and adherence to internal policies.
• Identify opportunities to streamline Deal Desk workflows and improve scalability as the business grows.
• Help document, maintain, and evolve business rules, pricing guidelines, and approval frameworks.
• Proactively work with Sales and RevOps to improve sales efficiency while balancing speed, risk, and governance.
• Operate confidently within Salesforce (or a comparable enterprise CRM) and related commercial systems to manage deal data and workflows.
• Collaborate with stakeholders across Sales, Finance, Legal, Sales Operations, and Revenue Operations to resolve issues and align on best practices.
• Uphold Meltwater’s policies, procedures, and ethical standards in all commercial activities.

What You’ll Bring

• Bachelor’s degree in Business Administration, Finance, Economics, or a related field.
• 2+ years of experience in Deal Desk, Sales Operations, Revenue Operations, Commercial Operations, or a related function.
• Proficiency with Salesforce or a major enterprise CRM is required; experience supporting complex deal workflows strongly preferred.
• Prior experience supporting contract review, deal negotiations, or commercial terms is a plus.
• Strong analytical mindset with a solutions-oriented approach to problem-solving.
• Experience in B2B SaaS or a subscription-based business model is a significant advantage.
• Familiarity with CPQ, NetSuite, Jira, or similar systems is a plus.
• Excellent communication and collaboration skills, with the ability to engage confidently with Sales and senior stakeholders.
• Fluency in English required.
• Highly detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment.

What We Offer

• Enjoy flexible paid time off options for enhanced work-life balance
• Meltwater demonstrates a commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need
• Benefit from our family leave program, which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Where You'll Work: V & A Waterfront, 3 Dock Rd., 8001 Cape Town

Our Story

At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career. We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations. Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

A Note on Applying

At Meltwater, we value commercial acumen, intellectual curiosity, and problem-solving ability as much as specific experience or tool familiarity. If this role excites you but you don’t meet every single requirement listed above, we still encourage you to apply. We’re looking for thoughtful, motivated people who can learn quickly, ask the right questions, and grow with the role, not just candidates who check every box.