Data Quality Assurance Administrator

SmartStart; Johannesburg; On-site; ZAR 30 000 - 50 000; Full time

Job summary

A national NGO network in Johannesburg is seeking a detail-oriented individual to manage extensive documentation and engage with stakeholders effectively. Responsibilities include verifying documents, administering files, and compiling reports. The ideal candidate has prior experience in data handling, excellent communication skills, and proficiency with Microsoft tools. This role demands effective time management and a proactive approach to problem-solving in a fast-paced environment.

Responsibilities

• Review submitted documents for accuracy and completeness.
• Administer large volumes of documents efficiently.
• Follow up with stakeholders to obtain missing information.
• Report on figures and trends using Excel.
• Support the team in identifying systemic issues.

Skills

Attention to detail

Time management

Professional communication

Stakeholder engagement

CRM systems familiarity

MS Office proficiency

Education

Post-matric qualification or equivalent experience

Tools

Microsoft Dynamics 365

Microsoft Outlook

Microsoft Word

Microsoft Excel

Zoom

Teams

Job description

Overview

Johannesburg, South Africa | Posted on 09/30/2025

SmartStart is a successful national network of NGOs and partners that is realising quality, affordable early learning for all children aged three to five. We are achieving this by scaling a network of and building a platform for providers, achieving specific ecosystem transformations with governments and partners, and promoting early learning as a priority societal cause.

Responsibilities

• Data Verification
  • Review submitted documents for accuracy and completeness.
  • Identify errors, inconsistencies, and missing evidence.
  • Compile lists of errors and gaps in documentation.
  • Track and report work weekly, highlighting basic patterns and recurring issues.
• Document Management
  • Administer large volumes of documents efficiently and accurately.
  • Scan, upload, download, and print documents as needed.
  • Apply consistent naming and filing conventions for both paper-based and electronic records.
  • Maintain an auditable record of all franchisee value chain activities to ensure full compliance.
  • Collaborate across departments to ensure timely and accurate uploads to SmartLink.
• Stakeholder Engagement
  • Follow up with relevant stakeholders to obtain missing documents or information.
  • Communicate with implementing partners, coaches, and other stakeholders to provide guidance on documentation standards.
  • Escalate recurring issues and contribute to collective problem-solving around documentation and data workflows.
• Reporting and Analysis
  • Report on figures and trends using Excel or other tools.
  • Support the team in identifying systemic issues and proposing improvements.
  • Work under tight deadlines while maintaining high standards of accuracy and completeness.

Requirements

Key Person Specifications

Desired Competencies

• Exceptional attention to detail and accuracy.
• Effective time management and ability to meet tight deadlines.
• Professional and clear communication.
• Proactive stakeholder engagement and follow-up.
• Familiarity with CRM systems (Microsoft Dynamics 365 is advantageous).
• Proficiency in Microsoft Outlook, Word, Excel, Zoom, and Teams.

Desired Experience

• Experience in high-volume document and data handling.
• Proven ability in document checking, scanning, uploading, and filing.
• Experience in work tracking and reporting.
• Prior engagement with stakeholders to resolve data/document gaps.

Desired Qualifications

• Post-matric qualification or equivalent experience.