CX Operations Director — Lead Service Excellence

Bebeedirectorship; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading BPO company is looking for an Operations Director to lead teams ensuring exceptional service delivery and driving performance targets. The ideal candidate will have over 10 years of executive-level operations experience within a BPO or CX setting with a strong focus on strategic thinking, client satisfaction, and regulatory compliance. Together with a competitive compensation package, the role also offers an annual KPI performance bonus and comprehensive medical aid and provident fund benefits.

Benefits

Market-related compensation package

Annual KPI performance bonus

Comprehensive medical aid and provident fund benefits

Qualifications

• 10+ years of executive-level operations experience within a BPO or CX setting.
• Strong focus on strategic thinking, client satisfaction, and regulatory compliance.

Responsibilities

• Lead teams to ensure exceptional service delivery and drive performance targets in a contact center environment.
• Strategically think to meet client satisfaction and regulatory compliance requirements.

Skills

Strategic thinking

Client satisfaction

Regulatory compliance

Job description

A leading BPO company is looking for an Operations Director to lead teams ensuring exceptional service delivery and driving performance targets. The ideal candidate will have over 10 years of executive-level operations experience within a BPO or CX setting with a strong focus on strategic thinking, client satisfaction, and regulatory compliance. Together with a competitive compensation package, the role also offers an annual KPI performance bonus and comprehensive medical aid and provident fund benefits.