CX Named Account Manager | Johannesburg

Avaya Corporation; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading tech company in Johannesburg is seeking a seasoned sales professional to drive adoption of its CCaaS portfolio. This role involves acting as a strategic advisor to clients, leading discussions on ROI and platform scalability, and leveraging 8+ years of SaaS sales experience. Ideal candidates will have exceptional communication skills and a demonstrated history of achieving sales targets in the cloud contact center market. If you are ready to impact customer experience with AI-driven solutions, apply today.

Qualifications

• Minimum of 8 years successful SaaS sales experience.
• A demonstrated history of hitting and exceeding sales targets.
• Exceptional communication and presentation skills.

Responsibilities

• Act as a trusted advisor to customer executives.
• Lead discussions on total cost of ownership and ROI.
• Develop strategies for large-scale CCaaS solutions.

Skills

SaaS sales experience

CCaaS/SaaS/Cloud contact center expertise

Communication skills

Executive presence

Market knowledge

Education

Master Degree

Job description

Description

Drive the Future of AI-Powered Customer Experience (CX)

Avaya is leading a massive shift in the global enterprise CX landscape, moving towards a unified, AI-driven, and open cloud architecture. We're looking for a highly accomplished and strategically-minded salesperson to be a primary driver in accelerating the adoption of our "Go-Forward" portfolio—focused on cutting-edge solutions like CCaaS (Contact Center as a Service), Omnichannel, AI/ML, Intelligent Orchestration, and Business Application Integration.

This is a dynamic role for a visionary who excels at building a compelling narrative and translating complex, multi-modal cloud capabilities into quantifiable, multi-million dollar business outcomes for our enterprise clients. If you thrive on demonstrating market expertise and driving the adoption of modern, open, and cloud-based CX solutions, this is your next career move.

What You’ll Be Doing

You will be a strategic business advisor and sales leader with focus on our strategic CCaaS, AI, and Orchestration portfolio and developing successful commercial and transition strategies for customers migrating from legacy environments.

Trusted Executive Advisor: Act as the trusted business and sales advisor to customer executives, leading strategic discussions focused on total cost of ownership (TCO), return on investment (ROI), platform scalability, and the strategic road map for modern cloud CX solutions.

Solution Strategy and Business Design (CCaaS/Omnichannel): Lead high-level business discovery to define the strategy and commercial justification for complex, large-scale CCaaS solutions. Focus on creating seamless, integrated customer journey outcomes across voice and digital channels (chat, email, social, messaging).

Demonstration and Value Realization: participate in the delivery of compelling, high-impact product demonstrations and Proof of Concepts (PoCs) that clearly illustrate the compelling business value of our platforms, showcasing integrations with core business applications (CRM, WFO, ERP).

Competitive Market Strategy: Maintain expert-level knowledge of the CCaaS competitive landscape (e.g., Genesys, NICE CXone, Amazon Connect) and effectively position Avaya’s superior differentiation and clear business advantages.

What You’ll Bring to the Table

Experience: Minimum of 8 years of successful SaaS sales experience, with a strong preference for prior expertise in the CCaaS/SaaS/Cloud contact center market.

Achievements: A demonstrated history of hitting and exceeding sales targets.

Executive Presence: Exceptional communication, presentation, and whiteboarding skills, with a proven ability to lead strategic, value-focused discussions with C-level audiences.

Travel: Travel as required to achieve monthly, quarterly and annual sales plans.

Languages: English - fluent written and spoken. Professional level local language(s).

Ready to help enterprises globally redefine their Customer Experience with AI? Apply today.

Experience

10+ Years of Experience

Education

Master Degree is preferred

Preferred Certifications

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.