CVM Specialist: Master Lifecycle & Growth Strategy

Tracker Network; Gauteng; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading analytics company in South Africa is seeking a Customer Value Management Specialist to design data-driven customer lifecycle strategies. The role involves optimizing customer journeys, executing retention campaigns, and collaborating with cross-functional teams. Ideal candidates will have 6+ years of experience in sales environments and strong analytical skills. Competitive benefits include Medical Aid and Provident Fund.

Benefits

Medical Aid

Provident Fund

Qualifications

• 6 years of experience in sales or retention environments.
• Proven track record in leveraging data-driven insights for strategy.
• Experience in CVM across diverse customer segments.

Responsibilities

• Design and implement customer lifecycle strategies.
• Support onboarding, engagement, retention, and growth.
• Map and optimize customer journeys for targeted interventions.

Skills

Data-driven strategy development

Customer lifecycle management

Analytical skills

Operational strategy

Communication skills

Education

NQF Level 5 certification in relevant field

Tools

Excel

QlikSense

Job description

A leading analytics company in South Africa is seeking a Customer Value Management Specialist to design data-driven customer lifecycle strategies. The role involves optimizing customer journeys, executing retention campaigns, and collaborating with cross-functional teams. Ideal candidates will have 6+ years of experience in sales environments and strong analytical skills. Competitive benefits include Medical Aid and Provident Fund.