Customer Support Specialist

autoHUB EGMSA; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading automotive software company in Cape Town is seeking a skilled software support specialist to troubleshoot customer queries and deliver training to clients. The ideal candidate should have 1-2 years of experience in customer or software support, excellent communication skills, and a knowledge of CRM systems. This is a dual role focused on support and training, with opportunities for professional development in a collaborative team environment.

Qualifications

• 1-2 years of customer support or software support experience.
• Excellent interpersonal skills for effective communication.
• Experience in delivering training or onboarding sessions.

Responsibilities

• Troubleshooting software queries via email or phone.
• Delivering customer training and support.
• Resolving incoming customer issues on our platform.

Skills

Customer service skills

Interpersonal skills

Problem-solving ability

Organizational skills

Communication skills

Education

Grade 12

Degree / Diploma

Tools

CRM systems

ClickUp

Job description

Overview

Job Description

As a member of our software support team, you would be responsible for troubleshooting software queries via email or phone from our local and international customer base.

In addition to support, you will also play a key role in delivering customer training, ensuring dealerships and partners are fully enabled to use our platform effectively. The role will generally split 50 / 50 between support and training responsibilities

Responsibilities

• Work with a professional team of software support specialists supporting our automotive lead management platform.
• Be the point of contact for customer support across all channels — phone, email and social media. Handle approximately 15–20 daily customer calls and manage case-by-case tickets.
• Diagnose, analyze and resolve incoming customer issues on our platform.
• Assist our customers with best practice design as they use our platform to manage their sales process. Deliver structured training sessions via webinars, video calls, and in-person where required, empowering customers with clear, repeatable knowledge.
• Empower customers by adopting a knowledge centric approach to problem solving.
• Maintain record of important customer conversations in our CRM tools. Leverage ClickUp and other internal tools to track cases and workflows.
• Display thought leadership and present key insights to support team in order to improve the support function to our users.
• Develop expertise in a dedicated specialisation area (e.g., Project Management, Integrations, or Training) and take ownership of small projects to improve processes and customer outcomes.

Qualifications

• Grade 12
• At least 1–2 years of customer support or software support experience
• Degree / Diploma would be advantageous
• Exposure to lead management or CRM systems
• Customer service or software / application support experience
• Excellent interpersonal skills
• Ability to write and communicate effectively with a wide variety of stakeholders
• Strong organisational skills, professionalism, and a balanced, neutral approach to troubleshooting
• Experience delivering training or onboarding sessions is highly advantageous
• Knowledge of or experience in the automotive industry will be considered a strong plus