Customer Support & Sales Administrator

Joluka Manufacturing; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading manufacturing company in Johannesburg is seeking a full-time Customer Support & Sales Administrator. This role is crucial for managing customer inquiries, processing orders, and providing administrative support to ensure smooth operations. The ideal candidate should have strong communication skills, experience in order processing, and proficiency in office and accounting software. This position requires a Matric qualification and offers a dynamic work environment with specific working hours.

Qualifications

• Strong customer service and communication skills.
• Proven experience in order processing and sales administration.
• Ability to coordinate deliveries and manage orders.

Responsibilities

• Manage incoming calls and email enquiries.
• Prepare quotations and process sales orders.
• Provide administrative support to the sales team.

Skills

Strong customer service skills

Order processing experience

Communication skills

Organisational skills

Attention to detail

Proficiency in office software

Education

Matric

Tools

Office software

Accounting software

Job description

Company Description

Joluka (Pty) Ltd is a leading manufacturer and supplier of specialised systems for reinforcing concrete, brick structures, and shuttering aids within the construction industry. The company is known for delivering fast, reliable service supported by deep technical expertise and a strong commitment to customer satisfaction. Most products are available ex-stock, with customised solutions manufactured to meet specific customer requirements. Joluka’s innovative product range supports concrete construction, pre‑cast concrete manufacturing, and related applications, with a dedicated technical team available to assist clients with problem‑solving and project‑specific needs.

Role Description

This is a full‑time, on‑site role for a Customer Support & Sales Administrator based in Johannesburg, Midrand. The role serves as a key point of contact for customers, managing incoming calls and email enquiries while ensuring professional, efficient, and responsive service.

The successful candidate will be responsible for preparing quotations, processing sales orders, and providing administrative support to the sales team to ensure accurate and timely order fulfilment. The role also includes coordinating deliveries and courier collections, tracking orders, and managing after‑sales support to resolve customer queries and ensure a positive end‑to‑end customer experience.

In addition, the Customer Support & Sales Administrator will provide general office administration and personal assistant support to management as required, contributing to smooth day‑to‑day operations and effective internal coordination.

Qualifications

• Strong customer service and communication skills, with a professional and confident phone and email manner
• Proven experience in order processing, quotations, and sales administration
• Ability to coordinate deliveries, courier bookings, and follow up on order status
• Strong organisational skills with high attention to detail and accuracy
• Ability to multitask, prioritise workload, and work effectively in a fast‑paced environment
• Proficiency in office software, accounting software and administrative systems
• Previous experience in the construction or manufacturing industry is advantageous

Essential Requirements

• A Matric Essential
• Own Car with Driver's License essential
• First‑language Afrikaans will be highly advantageous
• 70 Words Per Minute Typing Speed

Working Hours

• Monday to Thursday from 7.00 AM – 17.00 PM
• Friday from 7.00 AM – 16.00 PM
• Every Second Saturday: 8:30am - 13:00 PM

No Additional Benefits

No Additional Benefits