Customer Support Agent

TalentPop App; Remote; ZAR 120 000 - 180 000; Full time

Job summary

A customer support company is seeking friendly and resourceful individuals for a remote customer support role. Candidates should possess excellent English communication skills and at least 1 year of online customer service experience. Responsibilities include connecting with customers via chat or email, assisting with inquiries, and providing high-quality service. This includes competitive pay, health insurance, paid time off, and holiday bonuses. Join us and grow your career from home.

Benefits

Competitive pay with annual performance-based increases

Paid time off

Comprehensive health and dental insurance

Holiday bonuses

Fully remote work setup

Opportunities for growth and advancement

Qualifications

• At least 1 year of online/remote customer service experience.
• Experience in e-commerce or remote support is a plus.
• Patient and empathetic problem-solver.

Responsibilities

• Connect with customers via chat, email, or phone.
• Assist with product inquiries, order tracking, and returns.
• Provide kind and clear responses to customers.

Skills

Excellent English communication skills

Customer service experience

Experience with Zendesk, Gorgias, or Shopify

Problem-solving skills

Team player

Job description

About Us

At TalentPop App, we believe customer support is more than just answering questions — it’s about building trust and connection. We’re on the lookout for friendly, thoughtful, and resourceful individuals who love helping others and want to grow their careers from the comfort of home.

What You’ll Do

• Connect with customers via chat, email, or phone to answer questions and resolve issues
• Assist with everything from product inquiries to order tracking and returns
• Deliver kind, clear, and helpful responses that leave a positive impression
• Stay up-to-date with product knowledge and support practices to consistently offer high-quality service

What We Offer

• Competitive pay with annual performance-based increases
• Paid time off so you can take care of yourself
• Comprehensive health and dental insurance or a monthly health stipend to keep you feeling your best
• Holiday bonuses to show appreciation for your hard work
• A fully remote work setup — no commuting, ever
• Opportunities for growth and advancement as we continue to expand

What We’re Looking For

• Excellent English communication skills (both written and spoken)
• At least 1 year of online/remote customer service experience (especially in e-commerce or remote support)
• Experience with platforms like Zendesk, Gorgias, or Shopify is a plus or an advantage
• Patient, empathetic, and responsible problem-solver
• Enjoys being part of a team and takes pride in a job well done

What You’ll Need To Work From Home

• Your own computer or laptop (i5 processor or equivalent preferred)
• A reliable internet connection (minimum of 15 Mbps upload/download speed)

Application Code: CS

Ready to Join Us?

If you\'re passionate about making someone’s day better and want to be part of a supportive, remote-first team, we’d love to hear from you. Apply now and let’s grow together!