Customer Success Specialist

DataOrbis; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading data solutions company in Durban is seeking a Client Success Executive to enhance client engagement by leveraging data solutions. The role involves providing actionable insights through data analysis and visualisation, ensuring data integrity, and delivering training to clients. The ideal candidate will have a tertiary qualification in Business Science or a related field, alongside 2-3 years of relevant experience. Strong analytical and communication skills are critical to succeed in this position.

Qualifications

• 2 to 3 years of professional experience in Consumer Goods, Customer Insights, or related sectors.
• Strong analytical skills for interpreting complex data sets.
• High attention to detail in data interpretation and reporting.

Responsibilities

• Partner with teams to provide data-driven insights and reporting.
• Lead data visualisation report enhancements to support decision-making.
• Execute monthly data management processes to ensure accuracy.
• Maintain client trackers and monitor data sources for quality.
• Deliver reporting frameworks and provide client training.

Skills

Data visualisation

Analytical skills

Interpersonal communication

Time management

Problem solving

Education

Tertiary qualification in Business Science, PDGM, BCom Marketing, or related field

Tools

Microsoft Excel

Tableau

Power BI

Qlik

Pyramid

Job description

Our vision for our Client Success Executive is to play a critical role in ensuring clients effectively leverage our data solutions to drive business outcomes. This role involves deep-diving into client data processes, guiding the implementation of our analytics platforms, and providing technical support to optimise performance. By analysing usage trends and providing actionable insights, the Client Success Executive helps clients harness the full potential of our technology, ensuring data-driven decision-making and long-term success.

At our core, we aren’t just building software; we are building an extraordinary place to work. We believe that when you hire unique, creative problem solvers and give them flexibility and independence, incredible things happen. Our culture is rooted in a foundation of trust. We foster a diverse, inclusive environment where our people are genuinely cared for, inspired, and empowered to thrive. We are looking for dreamers who love a challenge and want the autonomy to solve it.

What We Build

We provide a unified, AI-powered suite of products that redefines how businesses handle data. From next-gen AI and machine learning to predictive analytics, our solutions allow clients to stay ahead of customer behaviour rather than reacting to it. Our product stack flips the switch on everything from inventory and pricing forecasting to sales analytics—all centralised within custom-built, automated dashboards. We don’t just manage data; we turn it into a predictive engine that anticipates what a customer needs before they even know they need it.

What you will do

• Client Engagement and Reporting: Partner with CMR and Brand Management teams to provide data-driven insights, working closely with the Client Success Manager to meet contractual commitments and deliver tailored reporting solutions.
• Data Visualisation and Analytics: Lead the setup and ongoing enhancement of data visualisation reports, applying advanced analytics to support client decision-making and uncover actionable insights.
• Data Integrity and Management: Execute monthly data management and validation processes in collaboration with the DataOrbis Operations team to ensure data accuracy and reliability across all client deliverables.
• Performance Monitoring and Maintenance: Maintain and update client trackers, ensuring deliverables are accurately reflected and timelines are adhered to, while continuously monitoring data sources for consistency and quality.
• Training and Support: Deliver comprehensive monthly reporting frameworks and provide end‑user training to enhance client capabilities in leveraging data for strategic outcomes.

What you need

• Educational Background: A tertiary qualification in Business Science (Marketing), PDGM, BCom Marketing, or a related field, with 2 to 3 years of professional experience in Consumer Goods, Customer Insights, Market Research, Analytics, or Retail sectors.
• Technical Proficiency: Advanced skills in Microsoft Office Suite, particularly Excel, with experience in project management tools and data‑driven reporting systems.
• Data Analysis and Visualisation: Strong analytical acumen with the ability to interpret complex data sets and produce actionable insights, utilising data visualisation tools such as Pyramid, Tableau, Power BI, or Qlik.
• Numerical Precision and Detail Orientation: High numerical aptitude with meticulous attention to detail, ensuring accuracy in data interpretation and reporting.
• Interpersonal and Communication Skills: Proven ability to communicate complex data findings effectively to both technical and non‑technical stakeholders, fostering collaboration across internal teams and client organisations.
• Time Management and Prioritisation: Exceptional time management skills, capable of balancing multiple projects and clients, and delivering results within tight deadlines.
• Problem‑Solving and Troubleshooting: Adept at diagnosing and resolving data‑related issues independently or collaboratively, ensuring seamless project execution.
• Adaptability and Agility: Agile and flexible approach to managing concurrent projects, with a proactive mindset in addressing challenges and communicating progress or obstacles.