Customer Success Representative - 1006 - Johannesburg, South Africa

Bionic Talent; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A professional painting company is seeking a proactive Customer Service Representative to manage inbound and outbound communications with potential and existing clients. The role involves handling leads efficiently, maximizing conversions, and updating the CRM system. Applicants should have over 2 years of customer service and sales experience, excellent English communication skills, and a detail-oriented mindset. This position is fully remote, with working hours from 8:30 am to 5:30 pm MST.

Qualifications

• 2+ years of experience in customer service and sales.
• Comfortable and confident handling phone conversations.
• Experience with CRM systems is a plus.

Responsibilities

• Answer inbound calls from leads and existing clients.
• Make outbound calls to new leads and reactivate old leads.
• Manage and update CRM for all client interactions.

Skills

Sales-oriented mindset

Excellent phone skills

Detail-oriented and organized

Ability to multitask

Excellent English communication skills

Tools

Dripjobs CRM

Job description

About the client

Our client is a professional painting company specializing in residential and commercial projects. They focus on high-quality service and excellent customer experiences. The company is seeking a proactive Customer Service Representative to manage incoming leads, support customers, and help drive bookings for painting projects.

About the role

We are seeking a detail-oriented and organized Customer Service Representative to manage incoming and outgoing communications with potential and existing clients. This role requires someone with a sales-oriented mindset, excellent phone skills, and the ability to react quickly to new leads. The ideal candidate is confident on the phone, experienced in handling objections, and capable of managing CRM workflows while providing excellent customer support. Experience in the U.S. Market is preferred.

What you’ll be doing

• Answer inbound calls from leads and existing clients.
• Make outbound calls to new leads and reactivate old leads/projects.
• Book estimates and handle objections effectively to maximize conversions.
• Follow “speed to lead” best practices by contacting leads immediately as they come in.
• Manage and update CRM (Dripjobs) for all client interactions.
• Provide customer support as needed to ensure client satisfaction.
• Assist with project coordination when necessary.

Who are we looking for?

• 2+ years of experience in customer service and sales
• Comfortable and confident handling phone conversations.
• Excellent English communication skills with no accent.
• Detail-oriented and organized, able to follow established processes.
• Experience with CRM systems (Dripjobs preferred) is a plus.
• Ability to multitask and manage leads efficiently.

Position

Customer Service Representative

Remote Status

Fully Remote

Preferred Location

South Africa

Working Hours

8:30 am to 5:30 pm MST

Holidays

US Holidays

Salary

USD 1200 - USD 1500 per month

Internal Job ID

1006