Customer Success Manager

Isilumko Staffing; Cape Town; On-site; ZAR 300,000 - 400,000; Part time

Job summary

A leading staffing agency in Cape Town is seeking a Customer Success Manager to help build relationships and enhance customer satisfaction. The ideal candidate has over 2 years of experience in customer success or account management and is tech-savvy with CRM tools like HubSpot or Salesforce. This 2-month contract role invites someone who is passionate about helping customers thrive.

Qualifications

• 2+ years in Customer Success or Account Management.
• Excellent communication and problem-solving skills required.
• Tech-savvy with CRM experience needed.

Responsibilities

• Develop and manage onboarding journeys using the new CRM tool.
• Build strong relationships and ensure customer satisfaction.
• Identify upsell opportunities and reduce churn.

Skills

Relationship-building

Customer satisfaction

Communication

Problem-solving

CRM experience

Tools

HubSpot

Salesforce

Job description

Overview

We’re Hiring: Customer Success Manager

Location: Cape Town | 2 Month Contract | Customer-Focused

Are you a relationship-builder with a passion for helping customers thrive? We’re looking for a Customer Success Manager to join our growing team and be the voice of the customer within our company.

What You’ll Do

• Develop and manage onboarding journeys using the new CRM tool
• Build strong relationships and ensure customer satisfaction
• Identify upsell opportunities and reduce churn
• Act as a trusted advisor and go-to contact
• Collaborate with Sales, Product & Support teams
• Leverage CRM data to identify customer trends, churn risks
• Design and implement scalable lifecycle programs (e.g., email touchpoints, automated journeys) informed by CRM analytics
• Collaborate with Marketing and Sales to ensure consistent messaging and seamless customer handoffs
• Additional information will be discussed during the interview process

What We’re Looking For

• 2+ years in Customer Success or Account Management
• Excellent communication and problem-solving skills
• Tech-savvy with CRM experience (e.g., HubSpot, Salesforce)
• Empathy, patience & a customer-first mindset

Apply now at [e-mail]