Customer Success Associate

Growth Troops; Cape Town; Remote; ZAR 1 059 000 - 1 413 000; Full time

Job summary

A progressive podcast studio is seeking a Customer Success Associate to manage client relationships from kickoff to renewal. The ideal candidate will have over 3 years of experience in post-sale relationship management, strong project management skills, and familiarity with workflow automation tools like Zapier. This role involves onboarding clients, monitoring production timelines, and providing insights based on performance metrics. The position is full-time and remote, working during U.S. Eastern Time core hours.

Qualifications

• 3+ years managing post-sale relationships in media, content marketing, or SaaS.
• Hands-on fluency with workflow automation tools like Zapier.
• Experience with podcast hosting platforms or B2B marketing metrics is a plus.

Responsibilities

• Onboard new clients with structured calls and set planning milestones.
• Monitor production timelines and keep stakeholders updated.
• Review download trends and provide insights for marketing teams.

Skills

Client relationship management

Project management

Workflow automation

Communication skills

Tools

Zapier

CRM software

Zoom

Job description

Customer Success Associate
Full-time · Remote (U.S. Eastern Time core hours)

Position Overview

A fast-scaling podcast studio that produces branded, B2B shows for corporate clients is hiring its first dedicated Customer Success Manager. The role owns the relationship from kickoff to renewal, ensuring each series launches on schedule, meets audience-growth targets, and delivers measurable thought-leadership value. Success hinges on proactive communication, deft project orchestration, and an ability to translate storytelling goals into a clear production cadence.

Daily Focus

The manager welcomes every new client with a structured onboarding call, sets milestones for episode planning, recording, and distribution, and keeps stakeholders informed through concise status updates. Production timelines, guest calendars, and hand-off points live inside the CRM, and automations built in Zapier or Make fire off task reminders, asset requests, and approval nudges so nothing slips. Each week, the manager reviews download trends, listener feedback, and campaign metrics, then distills insights into recommendations that help marketing teams amplify reach. When obstacles arise—audio fixes, guest delays, or shifting priorities—the manager surfaces options, aligns expectations, and rallies internal editors, designers, and strategists to keep delivery on track.

What Sets the Ideal Candidate Apart

Three or more years managing post-sale relationships for a tech-enabled service, preferably in media, content marketing, or SaaS, provide a solid foundation. Hands-on fluency with workflow automation in Zapier or Make is essential, as many processes—guest intake forms, transcript delivery, social-clip generation—depend on reliable triggers and data handoffs. Comfort running meetings on Zoom, clarity in written updates, and a calm, solutions-first approach round out the profile. Experience with podcast hosting platforms, basic audio terminology, or B2B marketing metrics is a strong advantage.

Applicants who thrive on turning creative vision into repeatable process, enjoy automating away busywork, and value long-term client partnerships are encouraged to apply.