Customer Success Agent - Trendsetting Call Center

FirstRand; Randburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A major financial institution in South Africa is seeking a Call Centre Agent. In this role, you will engage telephonically with clients, providing accurate product information while exceeding customer expectations. The ideal candidate has an NQF level 5 qualification and 1-2 years of related experience. You will also drive growth initiatives and manage costs to improve efficiency within the Call Centre environment. This position offers a dynamic and collaborative workspace, encouraging innovation and adaptability.

Benefits

Networking opportunities

Progressive working environment

Opportunities for innovation

Qualifications

• Must have 1 to 2 years of related experience.
• Experience in telephonic communication with clients.
• Experience with cost management and achieving efficiency.

Responsibilities

• Provide accurate product information to clients.
• Drive growth and manage costs effectively.
• Resolve customer queries efficiently and promptly.
• Maintain expert knowledge on products and services.

Skills

Telephonic communication

Customer service

Cost management

Problem-solving

Collaboration

Education

NQF level 5 qualification

Tools

Hogan

Call Centre CRM systems

Job description

A major financial institution in South Africa is seeking a Call Centre Agent. In this role, you will engage telephonically with clients, providing accurate product information while exceeding customer expectations. The ideal candidate has an NQF level 5 qualification and 1-2 years of related experience. You will also drive growth initiatives and manage costs to improve efficiency within the Call Centre environment. This position offers a dynamic and collaborative workspace, encouraging innovation and adaptability.