Customer Services Representative

SoluGrowth (Pty) Ltd.; Midrand; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading service organization in Midrand is seeking a Customer Services Representative to ensure first-class service for customers. The role involves processing sales orders, managing KPIs for deliveries, and supporting sales and marketing teams. Ideal candidates are proactive in seeking improvements and flexible during high workload periods. This position is crucial to enhancing customer satisfaction and supporting organizational sales activities.

Responsibilities

• Offer first-class service to customers.
• Process sales orders efficiently.
• Manage On Time in Full KPIs for timely deliveries.
• Support sales and marketing teams in achieving targets.

Job description

Overview

Job title : Customer Services Representative

Job Purpose :

• To offer a professional communication link between organisation and our customer base for the placing of orders, raising of queries, requests of information and general support.
• To provide a high standard pro-active support facility to Sales Representatives and Technical Services engineers.
• To seek opportunities of improving the service that is provided for our external / internal customers.
• To actively promote and support organisation’s Sales Activities.
• To seek opportunities of improving our services as a sales tool
• To support the wider Customer Logistics team when and if required

Responsibilities

• To offer our customers a first-class service to compliment the rest of the organisation corporation.
• Processing of sales orders.
• Processing quotations, if needed
• Processing invoices, if needed
• Maintenance and promoting growth of our automated ordering systems
• Managing On Time in Full KPIs where possible ensure timely delivery of products to meet customer requirements.
• Trying to meet Service Levels / KPI´s
• Pro-actively seek methods of improving the services provided by the department
• The department supports the sales and where necessary, the marketing teams, in their endeavours to achieve the company sales targets.
• To support the wider Customer Logistics team when and if required

Job Dimensions

• Customer Service Rep. will not have any direct reporting responsibilities; however, you will be expected to act as a role model and manage processes that are performed by the team.
• You will be expected to be flexible in terms of assisting the team in times of high volumes of workload and priority such as month and quarter end
• As a Customer Care Specialist you will lead by example, driving the following aspects of the department
• Operational KPIs as specified by the departmental Supervisor
• Team Engagement
• Departmental projects and initiatives
• Productivity in the department
• Processes are followed and opportunities for improvement are identified and actioned