Customer Service Team Leader - Lead & Elevate Store Ops

MetroFibre; Ballito; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A telecommunications company based in Ballito is looking for a Customer Service Team Leader to oversee the sales and operational activities within the store. This role involves managing a team of Customer Service Consultants, ensuring high customer service standards, and developing sales strategies. The ideal candidate will have strong leadership and organizational skills, along with a minimum of three years' experience in a similar role. Post-matric qualifications in sales or customer service are preferred.

Qualifications

• Strong leadership skills for managing a team of Customer Service Consultants.
• Excellent organizational abilities for overseeing store operations.
• Minimum 3 years of experience in a Senior Customer Consultant or Team Leader role.

Responsibilities

• Supervise and manage a team of Customer Service Consultants.
• Oversee store operations and inventory control.
• Monitor and analyze sales performance.

Skills

Leadership skills

Organizational abilities

Sales strategy implementation

Team management

Customer service excellence

Education

Matric / Grade 12

Post-matric qualifications in sales or customer service

Job description

A telecommunications company based in Ballito is looking for a Customer Service Team Leader to oversee the sales and operational activities within the store. This role involves managing a team of Customer Service Consultants, ensuring high customer service standards, and developing sales strategies. The ideal candidate will have strong leadership and organizational skills, along with a minimum of three years' experience in a similar role. Post-matric qualifications in sales or customer service are preferred.