Customer Service Team Leader – Inspire Teams & KPIs

WNS; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading Business Process Management firm in Durban is seeking a Team Leader for Customer Service Advisors. The role involves leading a team to deliver exceptional service, managing KPIs, and fostering a positive learning environment. Ideal candidates will have at least 24 months of customer service experience, including 12 months in a leadership position. A Matric qualification or equivalent is required.

Benefits

Professional development opportunities

Mentoring and coaching

Team engagement initiatives

Qualifications

• Minimum 24 months customer service experience, with at least 12 months in a leadership/supervisory position.

Responsibilities

• Lead, inspire, and engage a team of Customer Service Advisors to deliver excellent service.
• Manage people effectively to achieve KPI targets.
• Create a positive learning environment that empowers Customer Service Agents.

Skills

Leadership

Customer Service Management

Problem-Solving

Team Engagement

Education

Matric or equivalent

Job description

A leading Business Process Management firm in Durban is seeking a Team Leader for Customer Service Advisors. The role involves leading a team to deliver exceptional service, managing KPIs, and fostering a positive learning environment. Ideal candidates will have at least 24 months of customer service experience, including 12 months in a leadership position. A Matric qualification or equivalent is required.