Customer Service Specialist

NGF; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A customer service company in Johannesburg is looking for a Customer Service Specialist to deliver excellent support and manage customer enquiries. The successful candidate will respond to calls and emails, resolve issues, and process requests while maintaining accurate records. The role requires strong communication abilities and previous experience in a similar role. Benefits include a provident fund, group life, and competitive salary.

Benefits

Provident fund

Group life

Competitive Salary

Qualifications

• Previous experience in a customer service or client-facing role.
• Afrikaans speaking is advantageous.
• Strong attention to detail and organisational skills.

Responsibilities

• Respond to customer enquiries via phone, email, and other channels.
• Resolve customer issues promptly and professionally.
• Process orders, returns, and service requests accurately.
• Liaise with internal departments to ensure customer needs are met.

Skills

Strong communication skills

Problem-solving abilities

Interpersonal skills

Attention to detail

Tools

Customer management software

Job description

Norman Goodfellows are seeking a Customer Service Specialist to join our team. The successful candidate will be responsible for delivering excellent customer service, handling enquiries efficiently, and ensuring a positive experience for all customers.

Key Responsibilities

• Respond to customer enquiries via phone, email, and other communication channels
• Resolve customer issues promptly and professionally
• Process orders, returns, and service requests accurately
• Maintain up-to-date customer records and documentation
• Liaise with internal departments to ensure customer needs are met
• Follow company policies, procedures, and service standards
• Identify opportunities to improve customer satisfaction and service processes
• Conducting outbound sales calls

Requirements

• Own transport
• Afrikaans speaking is advantageous
• Previous experience in a customer service or client-facing role
• Strong communication and interpersonal skills
• Excellent problem-solving abilities
• Ability to remain calm and professional under pressure
• Strong attention to detail and organisational skills
• Proficient in basic computer systems and customer management software

Benefits

• Provident fund
• Group life and Funeral
• Competitive Salary