Customer Service & Sales Representative

Black Pen Recruitment; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency is seeking a Customer Service & Sales Representative (Italian Speaking) to support airline customers. This fully remote role requires flexibility for shift work and strong language skills in both Italian and English. Responsibilities include assisting passengers with travel-related queries and engaging with them in a demanding call center environment. Candidates must be located in South Africa and hold a valid residence permit or ID. Competitive monthly salary and additional incentives are provided.

Qualifications

• Located in South Africa with a permanent residence permit or South African ID.
• Must have a fibre internet connection or fixed stable ADSL line.
• Able to handle demanding call center environment.

Responsibilities

• Assist passengers with pre & post-flight travel-related queries.
• Interact with international passengers in Italian & English.
• Handle voice calls and written correspondence in German.

Skills

Flexibility to work shifts

Fluent in Italian and English

Ability to meet key performance indicators

Tools

Airline reservation systems

Job description

Customer Service & Sales Representative (Italian Speaking)

Western Cape, South Africa

Job Openings Customer Service & Sales Representative (Italian Speaking)

About the job Customer Service & Sales Representative (Italian Speaking)

Our client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa and Peru and via their work from home colleagues in Namibia. As an international, award-winning, multilingual contact centre, they know that our staff and the relationships they have with their clients are their greatest and most valuable assets.

Job Type: Full time/Permanent

Workplace: Fully Remote

Start Date: 17 March 2025

Training: 4 - 11 Weeks (Fully Remote)

Working Hours: Monday - Friday with shifts ranging between 07h00 - 19h00 on a rotational basis and 09h00 to 17h00 on Saturdays.

Salary: R15 833 per month (non-negotiable)

Additional monthly incentives: Up to R4000.00 per month.

Candidate Location: Candidates located in CPT would be our first choice for this position, however, we will also review applications of candidates located within various parts of South Africa.

Requirements

• Located in South Africa
• Permanent residence permit/South African ID holders
• Flexibility to work shifts
• Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
• UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
• Fully paid product and systems training provided.

Responsibilities

• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre & post-flight departure travel-related queries in the customer relations department in Italian & English languages
• Work on airline reservations systems & handling voice calls in German may include some written correspondence.
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels.
• Demanding and time-sensitive call center environment