Customer Service Representative - Pretoria

Tracker Connect; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading customer service provider is seeking a Representative for Customer Services in Pretoria. The successful candidate will handle sales support duties, manage contracts, and efficiently schedule tasks for technicians. Candidates must have a Matric certificate along with at least 2 years of administrative experience. Proficiency in MS Office and customer service skills are essential. This role promises a dynamic working environment serving both existing and prospective clients.

Qualifications

• At least 2 years’ experience in an administrative role.
• Experience in the logistics or tracking industries is advantageous.
• Proficient in MS Office & Outlook.

Responsibilities

• Process sales contracts from clients and partners.
• Schedule fitments and service requests.
• Maintain efficiency of technician schedules.
• Follow up on contracts sent by brokers and dealers.
• Assist incoming calls and queries from clients.

Skills

Administrative Experience

Customer Service

MS Office Proficiency

Education

Matric

Job description

Position Summary

Industry: IT & Internet

Job category: Customer Service

Location: Pretoria

Contract: Fixed Term Contract

Remuneration: MARKET RELATED

EE position: Yes

Introduction

TRACKER requires the services of a Representative: Customer Services for the Pretoria region. The successful candidate will be responsible for all related sales support duties for the Pretoria Sales Support Department.

Job Description

• Process sales contracts received from clients, sales consultants and business partners
• Scheduling of fitments for Tracker, Fitment Centres and Inhouse technicians
• Scheduling of Business Service Requests as and when required
• Moving of technicians scheduled jobs as required
• Tech Support
• Maintaining efficiencies of technicians scheduled jobs
• Follow up on loading of contracts sent in by Brokers, Dealers, Fitment Centres and Sales Consultants
• Provide stats to Sales consultants, Fitment Centres, Brokers and Dealers
• Attend to all queries received from Clients, Fitment centres, Dealers, Brokers and sales consultants by investigating and submitting the query to the relevant department and following up until query is resolved.
• Ensure that the Lead Sources and Pricing Sources are captured correctly
• Providing insurance certificates
• Assist and attend to incoming calls
• Liaise with Brokers, Dealers, Fitment centres, Corporates, Sales, staff at head office
• Provide service to both existing and prospective clients
• Ensuring both the company and the customers’ best interest is kept at heart

Minimum Requirements

• Matric with at 2 years’ experience in an administrative role
• Previous experience is the logistics or tracking industries would be advantageous
• Proficiency in MS Office & Outlook
• We Got You. At Home. On Roads. In Life.

Should you not hear from us within 4 weeks, please consider your application unsuccessful.