Customer Service Representative

Concentrix; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading customer service company in South Africa is seeking a Customer Support Advisor for an exciting opportunity. This role involves managing escalated cases and ensures excellent customer experiences. Required qualifications include at least 12 months in a Call Centre and the ability to work night shifts. The position offers a competitive salary and numerous benefits. Apply today to join our dynamic team and shape your career with endless possibilities.

Benefits

Monthly salary including allowances

Bonus earning potential up to R4,

Medical aid for main member and dependents

Subsidized transport

Provident / Pension Fund

Employee Assistance Programme

Qualifications

• Minimum of 12 months Call Centre experience (Essential).
• Experience working in customer service with exposure to upselling/sales/retentions (Essential).
• Ability to work shifts aligned to US business hours (Night shift).
• Clear credit and criminal record.

Responsibilities

• Taking ownership of high-profile, escalated cases from beginning to resolution.
• Consistently applying agreed behavioural and compliance standards.
• Providing excellent customer experiences at all times.

Skills

Call Centre experience

Customer service with upselling/sales

English verbal communication

Self-motivated

Ability to work shifts

Education

Matric

Job description

Overview

Are you looking for an opportunity to advance your career in the Telecommunications sales and service industry?

Now is your chance to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor, working on an internationally innovative campaign, with a salary of R9,.

This role at Concentrix is a great match if you :

• Minimum of 12 months Call Centre experience (Essential)
• Experience working in customer service with exposure to upselling / sales / retentions (Essential)
• Matric (Essential)
• Ability to work shifts aligned to US business hours (Night shift)
• Proficient in English verbal communication
• Are self-motivated and highly responsible
• Clear credit and criminal record

NB : After applying, you will receive a link to your first Online Chat assessment. You must complete this assessment to proceed to the next steps in the process.

Benefits

• A monthly salary of R9, (including campaign night-shift allowances)
• T CS apply
• Fantastic Employee Assistance Programme (EAP)
• Additional bonus earning potential up to R4,
• Medical aid for the main member / Medical Insurance for the main member and two dependents
• Subsidized transport
• Provident / Pension Fund

Responsibilities

• Taking ownership of high-profile, escalated cases from beginning to resolution
• Manage work orders within business SLA's
• Consistently applying agreed behavioural and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all times
• Verifying and updating customer information
• Proactively offer solutions to any issues or concerns that customers might face

With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique.

Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

We're expanding our Customer Service Representative team at Concentrix, and we are seeking night owls to support a US campaign.

Working from our bustling Braamfontein office, you'll be working on site between 2pm and 4am.

Are you ready to bring your skills, experience and sense of urgency to a company that values your expertise?

Discover why over , game-changers around the globe call Concentrix their "employer of choice."

Together, we will achieve greatness and unlock unlimited possibilities.

Apply today and let your career thrive!

Eligibility to work In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.

Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer.

Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location : ZAF Johannesburg - 33 Princess of Wales Street, Parktown, Johannesburg Language Requirements : Time Type :