Customer Service Officer - Tongaat

Boxer Superstores; oThongathi; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading South African retailer is seeking a Customer Service Officer to manage store orders and provide excellent customer service. The ideal candidate will have Matric and at least 2 years of relevant experience, along with strong communication and problem-solving skills. This position offers an opportunity to become part of a fast-paced and dynamic distribution environment, contributing to the growth and innovation of the retail sector.

Qualifications

• Minimum 2 years’ relevant work experience in warehousing or a similar environment.
• Computer literacy with proficiency in key systems is required.

Responsibilities

• Manage and coordinate all store orders efficiently.
• Maintain daily communication with store managers and regional teams.
• Resolve help desk queries in a timely manner.
• Oversee effective pallet control procedures.

Skills

Strong communication skills

Problem-solving skills

Attention to detail

Education

Matric

Degree/Diploma in Supply Chain

Job description

Job Description

Position

Customer Service Officer

Location

New Tongaat Distribution Centre

Be Part of Something Extraordinary!

Boxer Superstores, one of South Africa’s leading and fastest-growing retailers, is proudly listed on the Johannesburg Stock Exchange (JSE). As we expand our footprint and innovate in the retail space, we are seeking dynamic individuals to join us on this remarkable journey.

Are you passionate about providing exceptional customer service and excelling in a fast‑paced distribution environment? Then we have the perfect opportunity for you!

Purpose

To provide a continuous flow of accurate information to stores regarding order status and estimated time of arrivals (ETA), while addressing store queries promptly and professionally.

Duties And Responsibilities

Key Responsibilities

• Efficiently manage and coordinate all store orders, including Jab orders.
• Maintain daily communication with store managers and regional teams to ensure seamless operations.
• Expertly handle and resolve help desk queries in a timely and professional manner.
• Implement and oversee effective pallet control procedures to maintain operational efficiency.

Why Join Boxer Retail Limited!

• Be part of a JSE-listed company driving innovation and excellence in retail.
• Join a team that values growth, collaboration, and customer‑centricity.
• Contribute to a company making a tangible difference in South Africa’s retail landscape.

Boxer Retail Limited is an equal opportunity employer.

Embark on an exciting career with a company that’s shaping the future of retail!

Minimum Requirements

Education & Experience Requirements

• Matric is essential.
• A Degree/Diploma in Supply Chain would be advantageous.
• Minimum 2 years’ relevant work experience in warehousing or a similar environment.
• Must be computer literate with proficiency in key systems.
• Strong communication and problem‑solving skills are critical.
• Exceptional attention to detail is required.