Customer Service and Marketing Associate

University of Fort Hare; Umhlanga Rocks; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An educational institution in Umhlanga is seeking a Customer Service and Marketing Associate to enhance customer relationships and support marketing initiatives. The ideal candidate has 1–2 years of experience in customer service or marketing, strong communication skills, and a detail-oriented approach. Responsibilities include handling customer inquiries, supporting marketing campaigns, and managing social media channels. This role requires travel to several cities, making it an exciting opportunity for a multi-talented individual.

Qualifications

• 1–2 years’ experience in customer service or marketing.
• Confidence using digital marketing tools and platforms.
• Professional and customer-focused approach.

Responsibilities

• Handle customer enquiries via phone, email, and social media.
• Resolve issues and maintain accurate records.
• Support digital marketing campaigns and manage social media.

Skills

Strong written and verbal communication skills

Customer service experience

Marketing knowledge

Time management

Creativity

Team player

Education

Matric

Marketing or Business Degree

Tools

CRM systems

Email marketing tools

Design platforms

Job description

Customer Service and Marketing Associate

Umhlanga. Are you a people-person with a creative streak? Do you love building strong customer relationships while bringing brands to life through marketing? This exciting opportunity is perfect for someone who thrives at the intersection of customer service and marketing.

In this role, you’ll play a key part in delivering outstanding customer experiences while supporting marketing initiatives that drive engagement, loyalty, and sales. If you’re organised, adaptable, and enjoy wearing multiple hats, we’d love to hear from you.

Key Responsibilities

• Handle customer enquiries via phone, email, and social media
• Process orders, returns, and warranty claims
• Resolve issues professionally and maintain accurate customer records
• Support digital marketing campaigns, email marketing, and website content
• Manage social media channels with engaging, on‑brand content
• Assist with branding, content creation, and event planning

What We’re Looking For

• Strong written and verbal communication skills
• 1–2 years’ experience in customer service, marketing, or a related role
• Matric
• Marketing or Business Degree preferred
• Pastel knowledge advantageous
• Confidence using CRM systems, email marketing tools, and social media platforms
• Basic understanding of digital marketing principles
• Experience with design platforms is advantageous
• Highly organised, with strong time management and multitasking abilities
• Creative, detail-oriented, and brand-conscious
• Professional, empathetic, and customer-focused approach
• Team player with adaptability, initiative, and problem‑solving skills
• Travel will be required to Johannesburg, Cape Town, and possibly George