Customer Service Advisor – Webchat & Voice Expert

CXP are now part of the Huntswood Group; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A global service provider is looking for Customer Service Advisers to join their team in Cape Town, South Africa. The ideal candidates should have webchat and voice experience, strong communication skills, and the ability to handle high volumes of customer interactions. Responsibilities include providing quality responses, resolving issues, and building rapport with customers. A minimum of 1 year in customer service is required, along with a clear credit and criminal record. Competitive remuneration packages are offered based on performance.

Qualifications

• Minimum of 1 year experience in customer service webchat.
• Clear Credit and Criminal record required.
• Computer literate.

Responsibilities

• Provide responses maintaining high quality of service.
• Identify issues before they arise using problem-solving techniques.
• Handle escalated calls and complaints.

Skills

Customer Service webchat experience

Excellent communication (Written and Verbal)

Ability to deal/interact with different customers

Product Knowledge

Adaptive Approach

Education

Matric or NQF Level 4 equivalent

Job description

A global service provider is looking for Customer Service Advisers to join their team in Cape Town, South Africa. The ideal candidates should have webchat and voice experience, strong communication skills, and the ability to handle high volumes of customer interactions. Responsibilities include providing quality responses, resolving issues, and building rapport with customers. A minimum of 1 year in customer service is required, along with a clear credit and criminal record. Competitive remuneration packages are offered based on performance.