Customer Service Advisor

CXP are now part of the Huntswood Group; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A global customer service firm based in Durban is seeking Customer Service and Retentions Advisers. The role requires individuals with voice experience and excellent communication skills. Responsibilities include providing responses to queries while maintaining quality standards, identifying issues proactively, and connecting with customers. Applicants must have a Matric certificate or equivalent, a clear credit and criminal record, and at least one year of experience in customer service. Join a dynamic team that values continuous improvement and outstanding service.

Qualifications

• Matric or NQF Level 4 equivalent is required.
• At least 1 year of experience in customer service webchat.
• Clear credit and criminal record mandatory.

Responsibilities

• Provide responses to all maintaining high-quality services.
• Identify issues before they arise; use problem-solving techniques.
• Handle escalated calls and complaints as per procedures.
• Work with various parts of the business to resolve issues.
• Connect and build rapport with customers.

Skills

Customer Service webchat experience

Excellent communication (Written and Verbal)

Ability to deal/ interact with different customers

Product Knowledge

Adaptive Approach

Education

Matric or NQF Level 4 equivalent

Job description

Job Overview

Huntswood is looking for Customer Service and Retentions Advisers with Voice experience to join our global team. Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you!

Job Responsibilities

• Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Working with various parts of the business to resolve issues.
• Connect and build rapport with the customer.
• Responding to customers

Job Requirements

• Matric or NQF Level 4 equivalent
• Clear Credit and Criminal record
• Computer literate
• Minimum of 1 year experience in the customer service webchat.
• Basic understanding and knowledge of the USA market is beneficial.

Required Skills

• Customer Service webchat experience
• Excellent communication (Written and Verbal)
• Ability to deal/ interact with different customers.
• Product Knowledge
• Adaptive Approach
• Core Behaviors:
• Huntswood a ResultCX company employees have:
• A Winning Mindset
• Bring You’re “A” Game – Passion is contagious! Work every day like it’s your first day on the job.
• Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.
• Servant Leadership
• Enable and Empower all Employees – Our employees are the heart of our success
• Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.
• Deliver WOW!
• Own It – Take personal responsibility for getting things done, find a way.
• Deliver Unbelievable Service – Create “WOW” moments for your customers every time.

Benefits / Incentives

*Subject to HW incentive & remuneration policies, speak to your recruiter for more information.

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