Customer Service Advisor - German & English

LJ Global Horizon; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An international online retail company in Johannesburg is seeking German-speaking Customer Service Advisors to enhance customer support. This role entails managing inquiries, resolving issues, and providing a positive experience through effective communication. Candidates should be proficient in German and possess strong problem-solving skills. The position offers additional benefits and involves rotating shifts that may include weekends and holidays. Relocation support for a local flight is provided prior to the start date.

Benefits

Additional benefits

Relocation support (local flight to Durban)

Qualifications

• Proficient in German (B2-C2 level) both written and spoken.
• Previous experience in customer service or call centers is preferred.
• Ability to work in a fast-paced and customer-focused environment.

Responsibilities

• Handle customer inquiries in German and assist with order-related questions.
• Ensure timely resolution of customer issues while meeting quality standards.
• Document interactions using internal customer support systems.

Skills

German language proficiency (B2-C2)

Strong communication skills

Problem-solving skills

Good command of English

Basic computer skills

Job description

Customer Service Advisor – German & English

Role Overview

We are looking for German-speaking Customer Service Advisors to support an international online retail client. The role focuses on delivering high-quality customer support through multiple channels while ensuring a positive customer experience in a fast-paced environment.

Key Responsibilities

Handle customer inquiries in German, providing accurate and professional support

Assist customers with orders, deliveries, returns, and general account-related questions

Ensure timely resolution of customer issues while meeting service quality standards

Document interactions clearly using internal systems

Collaborate with internal teams to ensure customer satisfaction

Requirements

German language proficiency between B2 and C2 (written and spoken)

Good command of English for internal communication

Previous customer service or call centre experience is an advantage

Retail experience is a plus

Strong communication and problem-solving skills

Ability to work in a customer-focused and fast-paced environment

Basic computer skills and ability to navigate support systems

Work Schedule

24/7 rotational shifts

Shift patterns may include nights, weekends, and public holidays

Salary & Benefits

Additional benefits provided

Relocation Support

One local flight to Durban provided prior to start date