Customer Relationship Manager

JenRec Recruitment; Cape Town; Hybrid; ZAR 550 000 - 700 000; Full time

Job summary

A growing payments technology firm in Stellenbosch is seeking a Network Customer Relationship Manager to expand relationships with digital and banking payment networks, focusing on transaction performance and revenue growth. The ideal candidate has 5-8 years of experience in fintech or payments, proven partnership management skills, and is proficient in data analytics. This role offers a hybrid work model, initially 2 days in office.

Qualifications

• 5-8 years’ experience within fintech, banking, or the payments industry.
• Proven experience in business development and partnership management.
• Strong understanding of product development and management.

Responsibilities

• Own and grow relationships with digital and banking payment networks.
• Develop and execute joint sales strategies with payment partners.
• Lead onboarding of new payment networks and ensure service delivery.

Skills

Business development

Partnership management

Digital platforms

Data analytics

Fluency in English

Education

Relevant tertiary qualification

Tools

MS Office

Data analytics tools

Job description

SUMMARY

SUMMARY:This role is ideal for a relationship-driven professional who enjoys operating at the intersection of technology, partnerships, and commercial growth, within a flexible, forward-thinking environment.

POSITION INFO

POSITION INFO:

Location

Location: Stellenbosch (Hybrid – 2 days in office to start, with increased flexibility over time)

A fast-growing payments technology business is seeking an experienced Network Customer Relationship Manager to join its team in Stellenbosch. This role is central to managing and expanding relationships with digital and payment networks, with a strong focus on optimising transaction performance, strengthening partnerships, and supporting sustainable business growth.

The successful candidate will be a strategic, commercially minded professional with deep experience in the fintech, banking, or payments ecosystem. They will take ownership of a portfolio of payment networks, ensuring excellent relationship management, retention, and expansion while identifying opportunities for innovation and scale across Africa.

Key Responsibilities

• Own and grow relationships with digital and banking payment networks to drive transaction volume and revenue growth.
• Develop and execute joint sales and growth strategies in collaboration with payment network partners.
• Lead the onboarding of new payment networks, working closely with Operations, Legal, and IT on contracts, pricing, and technical integrations.
• Ensure the successful delivery and ongoing performance of products and services, managing operational, technical, and commercial queries.
• Monitor transaction performance, analyse data trends, and forecast volumes to support strategic decision-making.
• Identify market trends, competitive activity, and new opportunities to refine commercial and product strategies.
• Build and maintain strategic partnerships, representing the business at industry events, conferences, and networking forums.
• Support marketing initiatives, collaborating on campaigns, partner collateral, and promotional activities.
• Drive expansion of payment network relationships across African markets.
• Track, report, and present on business development progress, including performance metrics, insights, and growth outcomes.

Minimum Requirements

• Relevant tertiary qualification.
• 5–8 years’ experience within fintech, banking, or the payments industry.
• Proven experience in business development, partnership management, and scaling initiatives.
• Strong understanding of digital platforms, product development, and product management.
• High level of proficiency in MS Office and data analytics tools.
• Valid driver’s license and willingness to travel when required.
• Fluent in English with a good working understanding of Afrikaans (additional languages advantageous).