Customer Insight Specialist (Centurion)

DataFin; Centurion, Pretoria; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A fast-food organization in Centurion is seeking a Customer Insight Specialist who is tech- and insight-savvy. The ideal candidate will have a background in Consumer Research or UX Design and must possess strong storytelling abilities and proficiency with data visualization tools. The role involves establishing an insight engine that connects customer behavior with innovation efforts, making it crucial for brand growth and relevance.

Qualifications

• Minimum of 2 years' experience in Customer Insight or UX Research.
• Proficient in turning data into clear stories and action points.
• Outstanding storytelling and communication skills.

Responsibilities

• Establish and operationalise a structured insight engine.
• Connect customer behaviour and sentiment with innovation efforts.
• Serve as the bridge between customer experiences and brand growth.

Skills

Consumer Research

Storytelling

Data Visualization

UX Design

Communication Skills

Education

Degree in Consumer Science/Marketing/UX Design/Behavioural Science

Tools

AI tools

Dashboards

Data Visualization Platforms

Job description

Overview

ENVIRONMENT: A Centurion-based organization in the Fast-Food Space seeks a Customer Insight Specialist, someone who considers themselves a tech- and insight-savvy professional with a background in Consumer Research, UX, or Behavioural Science who thrives on pattern recognition, emotional storytelling, and creative problem-solving. Your core role will be to establish and operationalise a structured insight engine that connects customer behaviour, sentiment, and unmet needs with innovation efforts. You will serve as the bridge between real customer experiences and the brand’s growth and relevance across diverse markets. The ideal candidate must possess a Degree in Consumer Science/Marketing/UX Design/Behavioural Science or similar with a minimum of 2 years' experience in Customer Insight, Journey Mapping, or UX Research with the ability to turn messy data into clear stories and action points, have outstanding storytelling and communication skills & be proficient with AI tools, dashboards, or data visualization platforms.