Customer Growth & Service Advisor

FNB South Africa; Qonce; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading banking institution seeks an experienced Community Advisor in King William’s Town to provide excellent customer service and achieve sales growth. The ideal candidate will manage account migrations and strengthen client relationships by maximizing cross-sell opportunities. A relevant NQF 5 qualification is required. The role emphasizes achieving a high standard of customer experience and compliance with governance. Competitive salary and opportunity for career growth are offered.

Qualifications

• Provide excellent customer service promptly and efficiently.
• Achieve profit growth and deliver exceptional customer experience.
• Manage customer accounts and increase the active client base.

Responsibilities

• Serve customers and understand their needs.
• Manage account migrations to Self Service.
• Maximize cross-sell opportunities to strengthen relationships.

Skills

Customer service

Sales management

Relationship building

Education

NQF 5 qualification

Job description

A leading banking institution seeks an experienced Community Advisor in King William’s Town to provide excellent customer service and achieve sales growth. The ideal candidate will manage account migrations and strengthen client relationships by maximizing cross-sell opportunities. A relevant NQF 5 qualification is required. The role emphasizes achieving a high standard of customer experience and compliance with governance. Competitive salary and opportunity for career growth are offered.