Customer Experience Team Leader : Coaching & Growth

Wns (Holdings) Limited (Adr); Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading BPO firm in Durban is seeking a Team Leader to lead, coach, and develop a team of advisors in a call center environment. The ideal candidate must have at least 12 months of team leadership experience and a Matric qualification. Responsibilities include ensuring KPI targets are met and creating a positive learning atmosphere for team members, which is critical for delivering excellent customer service. This position significantly impacts both individual and team success.

Qualifications

• At least 12 months of team leadership experience is required.
• Ability to create a positive learning atmosphere for team members.

Responsibilities

• Lead, coach, and develop a team of advisors in a call center.
• Ensure KPI targets are met.

Education

Matric qualification

Job description

A leading BPO firm in Durban is seeking a Team Leader to lead, coach, and develop a team of advisors in a call center environment.

The ideal candidate will have at least 12 months of team leadership experience and a Matric qualification.

Responsibilities include ensuring KPI targets are met and creating a positive learning atmosphere for team members, which is critical to delivering excellent customer service.

This role provides an opportunity to impact both individual and team success significantly.