Customer Experience & Key Account Analyst

bp; Cape Town; On-site; ZAR 24 000 - 36 000; Full time

Job summary

A global energy company is seeking a Customer Service Representative in Cape Town to provide first and second line support to customers. This role requires a focus on customer satisfaction and problem resolution, necessitating strong communication and organizational skills. Candidates should have a Matric and at least 4 years of experience in a customer service environment, with the ability to work in a fast-paced, 24/7 shifting schedule. The company offers a diverse workplace and competitive benefits.

Benefits

Life and health insurance

Learning opportunities

Discretionary bonuses

Qualifications

• Minimum of 4 years previous customer environment experience preferred, ideally dealing with Key Account customers.
• Strong problem solving skills and ability to meet service levels.
• Excellent written/oral communication skills and ability to build effective working relationships.

Responsibilities

• Complete day-to-day customer service-related operational tasks.
• Interact with customers in a professional and efficient manner.
• Proactively resolve Key Account customer issues.

Skills

Attention to detail

Customer focus

Problem-solving skills

Time management

Communication skills

Ability to work under pressure

Education

Matric

NQF level 6 (Diploma) or NQF level 7 (Degree)

Tools

SAP

Siebel

MS Office

Job description

A global energy company is seeking a Customer Service Representative in Cape Town to provide first and second line support to customers. This role requires a focus on customer satisfaction and problem resolution, necessitating strong communication and organizational skills. Candidates should have a Matric and at least 4 years of experience in a customer service environment, with the ability to work in a fast-paced, 24/7 shifting schedule. The company offers a diverse workplace and competitive benefits.