Customer Engagement Manager(renewable energy)

SET; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A renewable energy company in Cape Town is seeking a Customer Engagement Manager to manage strategic commercial clients. The role involves onboarding clients, ensuring contract compliance, and enhancing service delivery through strong relationship management. Ideal candidates have at least 5 years in customer-facing roles and experience in the energy sector. Performance bonuses are included in the benefits.

Benefits

Performance Bonuses

Qualifications

• Minimum 5 years in a customer-facing role, preferably as a Technical Account Manager.
• Proven experience managing large corporate accounts.
• Experience in the South African energy or renewables sector is a strong advantage.
• Exceptional communication and relationship-building skills.

Responsibilities

• Drive long-term customer success through tailored onboarding.
• Manage key accounts and serve as main contact for technical queries.
• Oversee customer contract implementation and compliance.
• Track performance to enhance service delivery.
• Coordinate onboarding across internal workstreams.

Skills

Customer-facing role experience

Account management

Communication skills

Analytical mindset

Relationship-building

Job description

Overview

Renewable Energy Company in Cape Town

Customer Engagement Manager — Market-related Package — Cape Town

Reporting to the Head of Operations, the Customer Engagement Manager will take charge of managing strategic commercial and industrial (C&I) clients, ensuring seamless onboarding, contract compliance, performance monitoring, and relationship-building. You'll work across legal, finance, sales, and trading to ensure every client’s net-zero ambition is well supported through intelligent and empathetic account management.

Responsibilities

• Drive long-term customer success through tailored onboarding, ongoing engagement, and contract execution.
• Manage key accounts and serve as the main point of contact for technical and operational queries.
• Oversee customer contract implementation, ensure compliance, and proactively manage risk.
• Track performance and generate insights to enhance service delivery and efficiency.
• Coordinate onboarding across internal workstreams, keeping projects on track and customers informed.
• Develop and improve internal documentation, guides, and reporting tools to strengthen the customer journey.
• Stay informed on electricity market trends, regulations, and shifts—translating them into value for clients.

Qualifications & Experience

• Minimum 5 years in a customer-facing role, preferably as a Technical Account Manager, Project Coordinator, or Contract Management.
• Proven experience managing large corporate accounts in the commercial, industrial, energy, or infrastructure space.
• Experience in the South African energy or renewables sector is a strong advantage.
• Exceptional communication, presentation, and relationship-building skills.
• Strong analytical mindset with attention to process improvement and reporting.

Benefits

• Performance Bonuses