Customer Care & Retention Specialist

Teleperformance; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading customer service provider in Cape Town is seeking a dedicated individual to effectively handle inbound calls and enhance customer satisfaction. The role requires a strong background in customer service, with at least 6-12 months of relevant experience. You'll guide customers through resolutions, convert quotes into sales, and maintain a positive attitude while managing customer concerns. This position offers the opportunity to develop strong relationships and provide exceptional service.

Qualifications

• Minimum 6-12 months of experience working in a customer service/sales process.
• Superior oral and written communication, presentation, and interpersonal skills.

Responsibilities

• Guide customers to issue resolution via phone, email, and chat channels.
• Converting quotes into sales focusing on customer retention.
• Problem-solve customer challenges and educate them on product features.
• Investigate and resolve incoming customer complaints.
• Maintain positive attitude in the face of customer concerns.

Skills

Customer service skills

Communication skills

Problem-solving

Interpersonal skills

Education

Matric or NQF Level 4

Job description

A leading customer service provider in Cape Town is seeking a dedicated individual to effectively handle inbound calls and enhance customer satisfaction. The role requires a strong background in customer service, with at least 6-12 months of relevant experience. You'll guide customers through resolutions, convert quotes into sales, and maintain a positive attitude while managing customer concerns. This position offers the opportunity to develop strong relationships and provide exceptional service.