Customer Care Director – South Africa & Africa Region

American President Lines; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global shipping and logistics firm in Durban is looking for a Customer Care Director. The role involves overseeing the customer experience and service delivery while leading a team. Candidates should have significant senior management experience in shipping, along with strong leadership and analytical skills. This position focuses on promoting e-commerce initiatives and ensuring legal compliance to boost customer satisfaction.

Qualifications

• Significant senior management experience in shipping.
• Proven ability to resolve customer queriesEffectively.

Responsibilities

• Oversee customer experience and service delivery.
• Manage a team and implement best practices.
• Promote e-commerce and digital transformation initiatives.

Skills

Leadership

Analytical skills

Job description

A global shipping and logistics firm seeks a Customer Care Director in South Africa to oversee customer experience and service delivery.

The role involves managing a team, resolving customer queries, and implementing best practices in collaboration with internal and external departments.

Candidates must have significant senior management experience in shipping and demonstrate strong leadership and analytical skills.

The position promotes e-commerce and digital transformation initiatives, aiming to enhance customer satisfaction while ensuring legal compliance.

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