Customer Care Consultant

Boomerang BPO; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading customer service company in Cape Town is seeking a Customer Care Consultant to deliver high-quality service through various channels. The role requires managing inbound and outbound communications, resolving inquiries, and ensuring compliance with company standards. Candidates should have previous customer service experience, strong verbal and written communication skills, and the ability to handle challenging conversations. Knowledge of tools like Hubspot or Aircall is a plus. This is an excellent opportunity to grow in a target-driven environment.

Qualifications

• 1-2 years of previous customer service or call center experience preferred.
• Strong verbal and written communication skills required.
• Ability to handle difficult conversations with professionalism is essential.

Responsibilities

• Handle inbound and outbound customer interactions professionally.
• Resolve customer inquiries and complaints efficiently.
• Accurately capture and update customer information on CRM systems.

Skills

Verbal communication

Written communication

Attention to detail

Professionalism in handling difficult conversations

Tools

Hubspot

Aircall

Job description

The Customer Care Consultant is responsible for delivering high-quality customer service through inbound and outbound calls, emails, and digital channels. This frontline role is focused on resolving customer enquiries, providing accurate information, and ensuring a positive customer experience that aligns with The Good Life Sorted’s values and service standards.

Key Responsibilities

• Handle inbound and outbound customer interactions in a professional and friendly manner
• Resolve customer enquiries, complaints, and requests efficiently and accurately
• Follow campaign, client, and internal procedures at all times
• Meet individual and team performance targets, including quality, productivity, and attendance
• Accurately capture and update customer information on CRM systems
• Escalate complex or unresolved issues according to agreed processes
• Maintain a high standard of customer care and brand representation
• Participate in training, coaching sessions, and team meetings
• Adhere to compliance, data protection, and confidentiality requirements

Requirements

Essential

• 1-2 years, Previous customer service or call center experience preferred
• Strong verbal and written communication skills
• Ability to handle difficult conversations with professionalism
• Basic computer literacy and ability to learn new systems quickly
• Strong attention to detail and accuracy

Desirable

• Experience working with Hubspot or Aircall systems
• Ability to work in a fast-paced, target-driven environment
• Multitasking across systems and channels
• Sales and Service background for multi channel work