Customer Care Agent (Korean Speaking)

University of Fort Hare; Stellenbosch; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A specialized electronics company in Stellenbosch seeks a Customer Care Agent fluent in Korean. This role involves handling customer queries, diagnosing issues, and providing technical support. Candidates should have a high school certificate and 1+ years of experience in client support, with strong communication skills and the ability to manage stress. This position is vital as it serves as the primary contact for clientele, ensuring satisfaction and timely complaint resolution.

Qualifications

• 1+ years' experience in a similar role.
• Proven work experience in Client Support Services.
• Ability to handle customer complaints effectively.

Responsibilities

• Handle general customer queries.
• Diagnose and troubleshoot customer problems.
• Resolve fundamental product technical issues.

Skills

Fluent in Korean

Strong Technical Skills

Proficient in Microsoft Office Suite

Strong communication and interpersonal skills

Ability to work shifts and weekends

Education

High school certificate

Additional certification in Client Services Management

Job description

Techno Park, Stellenbosch. My client is a world leader in the development of specialised electronic equipment used in sports. They are seeking to employ a Customer Care Agent who can speak Korean.
As a Customer Care Agent, you will be the first line of support services for their company. Your purpose as a Customer Care Agent will be to assist clients with diagnosing, troubleshooting and resolving any issues they might experience with their products.

Key Tasks Include:

• Handle general customer queries
• Diagnose and troubleshoot customer problems
• Resolve fundamental product technical issues
• Assisting and Training customers on the companies Products and Software
• Handling customer complaints.
• Reporting Customer issues
• Product and Software Testing

Requirements Include:

• Driver’s License Own / reliable transport required
• Fluent in Korean, English, any additional language is a plus
• High school certificate
• Additional certification in Client Services Management a plus
• 1+ years' experience in a similar role
• Ability to work shifts and weekends
• Key knowledge of Golf is a plus / or a Golfer
• Strong Technical Skills

Knowledge, skills and attributes:

• Proven work experience in Client Support Services
• Proficiency in Microsoft Office Suite
• Strong attention to detail
• Strong conflict and change management skills
• Strong communication and interpersonal skills
• Ability to be resourceful and proactive when issues arise
• Strong organizational skills
• Multitasking and time management skills, with theability to prioritize tasks
• Solid written and verbal communication skills
• Honesty and Integrity
• Eager to work in a fast paced and dynamic environment
• Strong verbal and written communication skills
• Strong interpersonal skills at all levels of the business
• Critical thinker and strong problem-solving skills
• Able to handle pressure and meet deadlines
• Motivated, hardworking and enthusiastic individual
• Able to work independently and be a team player

To be successful as a Customer Care Agent, you should have a pleasant personality and patiently assist clients. You should also be able to deal with any customer complaints in a timely and effective manner, whilst proactively engaging existing clientele. Multitasking and stress management skills are essential for this position. Ultimately this position serves as the companies direct contact feature with their clientele