Crosby Firm - Operations & Project Manager

Jobrack; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A boutique branding studio is seeking an experienced Account / Project Manager to lead client projects and manage freelancers. The role is fully remote and requires strong project management skills, as well as client-facing communication. The successful candidate will maintain client relationships and coordinate deliverables, reporting directly in EST hours. Competitive benefits include remote flexibility and growth opportunities.

Benefits

Paid holidays

Paid sick days

End-of-year bonus

Qualifications

• Experience managing projects in a creative or branding environment.
• Ability to juggle multiple projects effectively.
• Comfortable communicating with clients via calls and updates.

Responsibilities

• Manage projects from kickoff to delivery.
• Lead client and talent onboarding and run regular calls.
• Be the main client point of contact.

Skills

Strong project management and organization skills

Client-facing communication skills

Creative industry fluency

Budgeting and negotiation skills

Experience with high-profile clients

Education

Agency or studio experience

Branding agency background

Tools

Google Workspace

Slack

Dropbox

Job description

Lead client projects at a boutique branding studio, manage clients, freelancers, and timelines with confidence.

Up to $3, / month | Full-time | Fully Remote | EST hours Click here to watch the video from the Founder of CROSBY.

I'm Victoria Crosby, founder of CROSBY .

We're a small, senior team doing around $1M / year, partnering with start-up companies in New York and San Francisco to build brands people actually notice.

We work with a vetted network of top freelancers who are plugged into what's current in design and culture.

I care about clean design, clear communication, and shipping great work without drama.

Clients come to us for brand strategy, name discovery, brand identity, websites, and creativity that feels fresh and thoughtful.

If you like a lean team, real ownership, and talking directly with clients to make things happen, you'll fit right in.

Account / Project Manager

You're the steady, sharp, low-ego operator who keeps projects moving, communicates clearly with clients, and leads freelancers with confidence.

You understand creative work, protect scope, and know how to say "this is out of scope" nicely (and get it approved).

What sets you apart : You’re financially savvy and have the capacity to understand the bottom line and the know-how to drive it (training provided).

Responsibilities

• Manage projects from kickoff to delivery.
• Lead client and talent onboarding and run regular client calls.
• Be the main client point of contact and build strong relationships.
• Coordinate the creative team and align deliverables with the brief and timelines.
• Maintain project tools and systems (docs, trackers, assets, comms).
• Support proposals and ramp‑ups for new engagements.
• Resolve blockers fast and keep momentum across teams.
• Hold the line on scope and standards with both talent and clients.
• Build and maintain project budgets within company templates.
• Maintain our "black book" (vetted freelancer roster) and staff projects.
• Turn completed projects into concise case studies using our templates.
• Assist with off‑season marketing tasks when needed.
• Work full‑time, 6:00 am‑2:00 pm EST (12:00 – 8:00 pm SAST) with occasional flexibility.

Qualifications

• Agency or studio experience (creative/branding environment preferred).
• Strong project management and organization skills (multi‑project juggling).
• Client‑facing communication skills (calls, updates, scope/change notes).
• Creative industry fluency (you "get" design quality and brand fundamentals).
• Proficiency with core digital tools (Google Workspace, Slack, Dropbox).
• Budgeting and negotiation skills for change orders and profitability.
• Experience with high‑profile or senior‑level clients (beneficial).
• Branding agency background specifically (beneficial).
• Leading distributed freelance teams across time zones (beneficial).
• Hands‑on experience creating short case studies from finished work (beneficial).
• Familiarity with SOWs/estimations and change‑order processes (beneficial).
• Calm under pressure, emotionally intelligent, and growth‑minded.

Benefits

• Up to $3, USD / month.
• Full‑time, fully remote, EST‑aligned hours.
• Paid holidays per year.
• Paid 5 sick days.
• End‑of‑year bonus based on company performance.
• This is a gross salary; you are responsible for tax‑related procedures in your country of residence.

Location / Work Arrangement

Full‑time, fully remote. Only candidates from South Africa are able to apply for this position.

Application Process

• Read the role details carefully.
• Submit a thoughtful, high‑quality application.
• Stay responsive – we’ll keep you updated at every stage.
• Apply only through JobRack; please do not contact the company directly.
• We expect a respectful hiring experience – any disrespect means instant disqualification.
• This is a full‑time, primary role (no freelancing or second jobs).
• New to remote work? Check out our handy FAQ: jobrack.eu / jobseeker-faq.