Credit Control Administrator

Talent Sam; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading real estate business is seeking a Credit Control Administrator in Durban. The role involves managing rent and arrears, ensuring outstanding service to tenants, and proactive communication to recover payments. Essential skills include organisational ability, effective communication, and proficiency in Microsoft Office. This is an opportunity to contribute to tenant satisfaction and business success.

Qualifications

• Ability to prioritise effectively.
• Confident telephone manner.
• Friendly and approachable.

Responsibilities

• Proactively contact tenants in arrears.
• Handle tenant enquiries with accuracy and professionalism.
• Run and review daily rent arrears reports.

Skills

Strong organisational skills

Excellent written and verbal communication skills

Client-focused personality

Positive energy, resilience, and proactive attitude

Tools

Microsoft Office Suite

Job description

Overview

Join our client’s team and make a real difference in keeping communities thriving.

Our client, a leading UK-based real estate business, is seeking a Credit Control Administrator to help deliver a professional, people-first approach to rent and arrears management. In this role, you’ll ensure rent is recovered promptly, arrears are minimised, and tenants receive outstanding service.

Your Role – Focus and Contribution

As a Credit Control Administrator, you will be at the heart of the rent and arrears management service. Working in line with established policies and procedures, you’ll provide an accurate, sensitive, and responsive rent account enquiry service, ensuring income is maximised and voids are kept to a minimum.

Responsibilities

• Rent Recovery — Proactively contact tenants in arrears, using the most effective and appropriate communication methods.
• Identify the root cause of arrears and take action tailored to the situation.
• Handle tenant enquiries with accuracy, empathy, and professionalism.
• Run and review daily rent arrears reports, keeping clear records of all actions taken.
• Maintain weekly payment plan records and follow up promptly on any broken agreements.
• Keep clear, accurate case notes in the CRM system.
• Initiate and progress legal actions when required, working closely with solicitors and management.
• Former Tenant Arrears — Work with tracing agencies to locate former tenants with outstanding arrears.
• Coordinate court actions through the small claims court.
• Prepare and process write-off requests when recovery is not possible, ensuring all supporting documents are complete.

Essential Requirements

• Strong organisational skills with the ability to prioritise effectively.
• Excellent written and verbal communication skills.
• Confident and professional telephone manner.
• Friendly, approachable, and client-focused personality.
• Positive energy, resilience, and a proactive attitude.
• Proficiency in Microsoft Office Suite and access to a Windows PC for daily tasks.