Courier Operations Supervisor

Pepkor Lifestyle; Boksburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading courier company is seeking a Courier Operations Supervisor to oversee daily operations in Boksburg, Gauteng. The successful candidate will supervise courier activities, manage staff, and ensure compliance with company standards. Applicants should have 3–5 years of relevant experience and strong leadership skills. The role offers competitive compensation and opportunities for growth.

Qualifications

• 3–5 years’ experience in courier, logistics, or transport operations.
• Proven supervisory or team leader experience in a fast-paced environment.
• Strong knowledge of courier processes and tracking systems.

Responsibilities

• Supervise daily courier activities including sorting, routing, and delivery.
• Allocate driver routes ensuring cost-efficient deliveries.
• Act as the first point of escalation for customer complaints.

Skills

Leadership

Problem-solving

Communication

Organizational skills

Customer focus

Education

Matric (Grade 12)

Diploma in Logistics / Supply Chain / Operations Management

Tools

MS Office

Courier tracking systems

Job description

Overview

The Courier Operations Supervisor is responsible for overseeing the day-to-day courier and delivery operations within an allocated area or branch. The role ensures that all parcels and shipments are processed, routed, and delivered efficiently, within required service levels, and in line with company standards, health and safety regulations, and customer expectations.

Responsibilities

Operational Management

• Supervise daily courier activities, including parcel sorting, scanning, routing, and delivery.
• Allocate and monitor driver routes, ensuring timeous and cost-efficient deliveries.
• Oversee hub/branch operations to maintain optimal service levels.
• Ensure proper handling of parcels to minimize damages, losses, or delays.

Staff Supervision & Development

• Supervise, motivate, and guide drivers, couriers, and warehouse staff.
• Conduct daily operational briefings and assign duties.
• Monitor staff attendance, performance, and adherence to policies.
• Train staff on systems, procedures, and customer service standards.

Customer Service

• Act as a first point of escalation for customer complaints or delivery queries.
• Ensure service excellence and maintain strong relationships with clients.
• Investigate and resolve delivery discrepancies or parcel losses.

Compliance & Reporting

• Ensure compliance with company policies, labour legislation, and health & safety standards.
• Complete and submit daily/weekly operational reports (volumes, delays, costs, incidents).
• Monitor KPI performance such as on-time delivery, returns, and service failures.
• Ensure fleet compliance, including vehicle maintenance checks, fuel usage, and licensing.

Process & Continuous Improvement

• Identify operational inefficiencies and recommend process improvements.
• Implement and enforce best practices in parcel handling and delivery.
• Support new initiatives and projects to enhance delivery performance.

Qualifications & Experience

• Matric (Grade 12) or equivalent (essential).
• Diploma or certificate in Logistics / Supply Chain / Operations Management (advantageous).
• 3–5 years’ experience in courier, logistics, or transport operations.
• Proven supervisory or team leader experience within a fast-paced operational environment.
• Strong knowledge of courier processes, delivery routing, and tracking systems.
• Valid driver’s license (essential).

Skills & Competencies

• Strong leadership and people management skills.
• Excellent problem-solving and decision-making ability.
• Good communication skills (verbal and written).
• High level of attention to detail and accuracy.
• Ability to work under pressure and meet deadlines.
• Computer literate (MS Office, courier tracking systems).
• Strong organizational and time management skills.
• Customer-focused mindset.

Key Performance Indicators (KPIs)

• On-time delivery rate.
• Parcel loss/damage rate.
• Customer satisfaction and complaint resolution.
• Staff productivity and adherence to schedules.
• Compliance with safety and operational standards.
• Cost control and route efficiency.