Controller: Credit Customer Query Resolution

Capitec Bank; Bellville; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading banking institution in South Africa is seeking a skilled individual for a crucial role in credit control. The successful candidate will ensure timely debt recovery, maintain compliance in the collections process, and directly interact with customers to resolve issues. Candidates should have at least 5 years of experience in credit control and a solid understanding of financial principles. Strong proficiency in Excel and customer service skills are essential.

Qualifications

• 5 years credit control and reconciliation experience required.
• Understanding of financial statements and related accounting principles.
• Computer literacy at an intermediate level.

Responsibilities

• Minimise losses by ensuring timely payments from debtors.
• Control the recovery of outstanding debtors.
• Interact with customers on queries and coordinate with suppliers.

Skills

Attention to Detail

Computer Literacy (MS Word, MS Excel, MS Outlook)

Interpersonal & Relationship management Skills

Numerical Reasoning skills

Planning, organising and coordination skills

Education

Grade 12 National Certificate / Vocational

A relevant tertiary qualification in Credit Management or Finance

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Overview

Apply by:

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above finalize your application by clicking apply below

Purpose Statement

• To minimise losses for the Business by ensuring that debtors pay their accounts timeously.
  • Maintain the integrity and compliance of the collections process, by controlling the recovery of outstanding debtors via debit order or manual payments.
  • Interact directly with customers on queries raised and to liaise with suppliers as appropriate to resolve all equipment and service-related issues.

Experience

Minimum:

• 5 years credit control and reconciliation experience required

Ideal:

• Business bank collection experience
• Excel, pivot, graph
• Analytics
• Understanding financials (income statement, invoice balance sheet)

Qualifications

Minimum

• Grade 12 National Certificate / Vocational

Ideal or Preferred

• A relevant tertiary qualification in Credit Management or Finance

Knowledge

Minimum:

• Principles of customer service
• Good understanding and knowledge of the accounting principle
• Sound understanding of rental finance and related products
• Understanding of the Office Automation environments
• Basis understanding of Financial statements
• Computer literacy – intermediate level of proficiency on Word and Excel

Ideal:

• Business bank collection experience
• Excel, pivot, graph
• Analytics
• Understanding financials (income statement, invoice balance sheet)

Skills

• Attention to Detail
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Numerical Reasoning skills
• Planning, organising and coordination skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.