Consultant, Cash (Level 1)

Standard Bank Group; Knysna; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading financial services group in Knysna is seeking a candidate to manage cash-related duties. You will interact with walk-in customers and handle various cash transactions, ensuring compliance with established banking procedures. Ideal candidates have 1-2 years of experience in branch banking and a National Certificate in Banking. This role requires strong customer service skills and a thorough understanding of banking operations.

Qualifications

• 1-2 years of relevant experience is essential.
• Extensive understanding of policies and procedures related to banking operations.
• Proficiency in managing bulk cash transactions and ATM operations is mandatory.

Responsibilities

• Attend to cash-related matters for walk-in customers and ATMs.
• Assess demands to deliver excellent client experience.
• Ensure compliance with established requirements.

Skills

Branch banking experience

Cash handling knowledge

Customer service skills

Education

National Certificate in Banking (NQF5 FAIS recognized qualification)

Job description

Company Description

Standard Bank Group is a leading Africa-focused financial services group and an innovative player on the global stage. It offers a variety of career-enhancing opportunities and the chance to work alongside some of the sector’s most talented professionals. Our clients range from individuals to businesses of all sizes, high net worth families, and large multinational corporates and institutions. We are passionate about creating growth in Africa, bringing meaningful value to our clients and communities, and creating a sense of purpose for our employees.

Job Description

To attend to cash-related matters (e.g., walk-in customers, ATMs) while accurately assessing demands to act in a manner that consistently delivers excellent client experience and meets established requirements.

Qualifications

• National Certificate in Banking (NQF5 FAIS recognised qualification)

Required Experience

• 1-2 years of relevant experience is essential.
• Extensive branch banking experience, with a thorough understanding of policies and procedures, especially in teller operations and frontline support.
• Proficiency in managing bulk cash transactions and ATM operations is mandatory.
• Knowledge of legal aspects related to cash handling is required.
• Deep understanding of functions across different branch departments is necessary.

Additional Information

Behavioral Competencies:

• Adopting Practical Approaches
• Articulating Information & Providing Insights
• Examining Information
• Following Procedures & Upholding Standards
• Managing Tasks & Producing Output
• Understanding People

Technical Competencies:

• Application & Submission Verification (Business Banking)
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding (Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)